Simon Xandro P Salcedo

Simon Xandro Salcedo Virtual Assistant Experienced Virtual Assistant with nearly six years of invaluable experience in customer service and leadership capacities. Recognized for specialization in Real Estate Management, proficiently navigating Management Software including Appfolio, Rentvine, Tenanturner, Showmojo, and more. Demonstrated expertise in executive support, excelling in email management and serving as a reliable point of contact for clientele via phone communication and email. Contact Phone +63 - Email Experience- (1 year and 6 months) HireSmart Virtual Employees / Investment Safe PM - Executive Assistant - Real Estate / Property Management Address -Handling phone calls from leads, property owners, and tenants, including escalated calls -Managing email communications -Coordinating maintenance tasks -Managing financial transactions -Assisting in training new hires -Supporting marketing efforts, particularly through Facebook -Assisting in leasing, including screening applicants and entering information into property management software. 1st St. Canjulao Lapu-Lapu, City, Cebu, Philippines Birthdate May 22, 1991 (32 Years Old) Education 2012 Bachelor of Science in Marine Transportation University of Cebu - LM 2008 Graduated Highschool Saint Alphonsus Catholic School Expertise Customer Service Email Management Real Estate Handling Phone Calls Leading Teams Office and Property Management Softwares - Manulife Business Processing Services Customer Service Professional -Answer inbound calls and make outbound calls -Provide customer support and technical assistance -Handle sales and up-selling opportunities -Record call details and update databases -Resolve complaints professionally -Follow procedures and scripts -Multitask effectively -Stay informed on products and policies. 2015 - 2018 The Results Companies Call Center Supervisor Overseeing call center operations Monitoring agents' performance and providing feedback Resolving escalated issues Implementing strategies to improve efficiency and customer satisfaction Training and coaching agents Analyzing data and generating reports Ensuring adherence to protocols and standards Collaborating with other departments for seamless operations. Reference Language Madison Staufenbeil Gladys Mae Rabago Office Manager -Real Estate Supervisor - Customer Service English Company: Investment Safe Property Management Company: The Results Companies Filipino Phone: - Phone: -