Sohaib Khan

Sohaib Khan SALES PROFESSIONAL/SALES MANAGEMENT/TELESALES/TECH SUPPORT | Language: English, Hindi & Punjabi, Urdu | Mobile: - | E-mail:-Sales professional with more than 10 years of experience within diversified industries. Demonstrated expertise in Sales, Marketing, Telesales, Customer Services, new business development, Brand development, Technical Support, Recruitment, Project Management and Credit Control. Planned, organized, and executed the complete restructuring of the outbound call center. This entails key market research, detailed economic & market analysis with the application of right quantitative & qualitative tool and people management. Proactive and well-organized team player and strong commitment to work plus excellent communication, negotiation, organizational, problem solving and time management skills. Seeks a more challenging work profile to utilize gained experience and management skills. Key Skills 10 years proven related experience Sales Management – Time Management Technical Support Telesales/Cold Calling Customer Services Client Relationship Inbound Customer Services Business Development Recruiting/Sourcing/Head Hunting Project Management CAREER SNAPSHOT Project Manager & Director– iRise Solutions Pvt Ltd (7 years) UK based BPO services -Islamabad, Pakistan February 2011 – January 2018 Customer Services Representative – Class Above Cars (2 years) UK based BPO services December 2008 – January 2011 Client Relationship Executive – Ezaan Travels & Tours (1 year) Travel & Tours Operator -Mirpur AJK, Pakistan January 2008– December 2008 ✓ Achieved assigned sales targets consistently. ✓ Developed & Launched systems in iRise Solutions which resulted in increased Sales Results. ✓ Developed a new system for generating sales leads which was implemented across the organization and resulted in a 30% improvement in sales performance. Developed and maintained expert level product knowledge. Organized and Hired 100 plus employees in iRise Solutions. ✓ ✓ ✓ Led and Trained a team of sales team of 100 plus employees PROVEN JOB ROLE Project Manager & Director - iRise Solutions PVT LTD (UK Based BPO Services) • • • • • • • • • • • • • • • • • Making outbound calls to International Customers and selling them discount cards. Making outbound calls to International Customers and making appointments with prospective clients. Started my career as an Outbound Sales agent and promoted as a team lead within 2 years. Performed team lead responsibilities by managing a team of 20 Sales agents. Promoted again after 6 months as a Credit Control and Payments Manager. Calling customers to follow up on outstanding payments and collecting payments through online channels Follow up on any returned payments and allocating payments on our systems Hiring potential employees, as well as checking upon given references, transcripts, and credentials. Negotiating salary, problem-solving, and counselling, therein establishing a rapport with the job candidate. Following up new business opportunities and setting up meetings Communicating new product developments to prospective clients Communicating new product developments to prospective clients Providing management with feedback Functionalized the call center leads in order to create efficient coaching process which helped produce better Telemarketing results. Responsible for directing the activities of the Customer Services, Telemarketing/Lead Generation and Appointment Setting Departments for VIP Dining UK, SML Solutions UK, ISRA UK and Federation of Small Businesses UK as a New Directorship Role in 2015. Duties included; meeting/exceeding sales goals, ensuring customer care delivery metrics, staff recruiting, new-hire/refresher training, performance reviews, payroll, budget and monitoring the line management. Arrange several marketing initiatives in advertising job vacancies through job sites, newspaper, social media, etc. Directed and managed all activities associated with Call Center operations, including developing and implementing policies and procedures on systems. Established roles and responsibility platforms that clearly defined tasks and improved overall organization and productivity. Page 1 of 2 Customer Services Representative - Call Solutions PVT LTD (UK Based BPO Services) Planned, developed, and implemented a start up call center for inbound customer services. Developed all sales training materials and Hired and trained new staff as the company grew in size Duties included answering inbound calls from our clients and enter booking details on our system.  Manage account holder bookings and payments. Manage log book for classabovecars and Greenmilecars. Assigning jobs to the chauffeurs and updating them about Flights details. Creating a daily plan for the next day, sending and confirming jobs with the chauffeurs. Responding to emails from new and existing clients. Client Relationship Executive – Ezaan Travels & Tours • • • • • • Receiving phone calls and giving appropriate information about different tours packages and ticketing, also dealing with Walk in customers & briefing them accordingly and referring it to senior staff or the concerned department. Making outbound calls to the prospective clients and sending them emails regarding different travel and tours packages. Identifying, qualifying and helping capture new business for the company. Management of all digital marketing campaign generated leads. Advising clients on travel arrangements and Informing customers of any changes such as cancelled flights and arranging alternatives. Dealing with complaints or refunds QUALIFICATIONS ICS (Intermediate in Computer Sciences) – F. G Sir Syed College Rawalpindi, Pakistan B.A (Bachelor of arts) – Punjab University Lahore, Pakistan Achievements • • • • Joined iRise Solutions as a customer Services Representative and within two years promoted as a team lead and then Credit Control and Payments Manager within next six months. Promoted as a Project Manager and then a Branch Manager within next three years. Promoted as a Director and worked in this capacity for an year and a half. Planned, developed, and implemented a start up call center for inbound customer services for Call Solutions from the scratch. Page 2 of 2