Solomon Iniodu

Solomon Iniodu Phone: - Email:-LinkedIn: https://www.linkedin.com/in/solomon-iniodu-a8 Professional Summary As a dynamic Systems Administrator, I leverage my tech savvy and administrative prowess to drive efficiency and innovation. I thrive in fast-paced environments, work effectively solo or in a team, and excel in collaborating with a diverse range of stakeholders. With a passion for enhancing operations and customer satisfaction, I am eager to contribute to a progressive organization's success. Skills • • • • • • • • • Organization Customer service Teamwork Attention to detail Multitasking Time management Problem solving Lead generation Cold calling • • • • • • • Google Work Space Web development Git/GitHub Microsoft Teams CRM Systems HTML5 CSS3 Language – English Proficient (C2) Hobbies Coding, Reading, Listening to TED Talks, Singing and Swimming Education Bachelor of Science (B.S.) – Public Administration University of Calabar, Calabar, Nigeria - December, 2019 Relevant Coursework Completed: Assessment of Traffic Regulation and Enforcement in Nigeria; A Study of Calabar Metropolis. Professional Development • • • • • Completed Professional Development in International Leadership and Organizational Behavior - Coursera. Completed Professional Development in Human Resource Management; HR for People Management - Coursera Currently Enrolled: The Complete Web Developer in 2023; Zero to Mastery - Udemy. Currently Enrolled: ALX Software Engineering Program - Remote Intranet Currently Enrolled: WordPress 2023: The Complete WordPress Website Course Udemy. Experience December, 2022 Till Date Freelance Call Center Manager - Digi MDD/Vagan Digital • • • • • • • • • • Email multiple Leads daily and updates the Amo CRM. Cold-call leads and advertise new products and career opportunities. Conduct Location Analysis for new Leads with Google Maps. Maintain and Updated Lead’s data in the Amo/Kommo CRM. Schedule and conducted one-on-one interviews with Leads using the Zadarma/Call Gear Softphone Application. Maintain and updated all project pipelines in the CRM. Liaise with the technical team for effective CRM functionality and escalate potential issues. Improve call center team by recruiting and hiring candidates with optimal knowledge and personalities for call center work. Manage daily workloads by organizing schedules and delegating tasks. Investigate customer complaints, identifying and changing processes to remove faults. January 2023 – June 2023 Freelance Executive Administrative Assistant - P23 Labs • • • • • • • • Coordinated scheduling for internal and external meetings, travel plans, conference calls, and day-to-day executive obligations. Completed ad-hoc projects for executives to support personal events. Developed presentations, reports, and minutes of meetings for the department. Created a record-filing system and Staff Directory in SharePoint Attended all meetings requested by the CEO, took minutes, and presented to the leadership teams. Organized Weekly Meeting Minutes on SharePoint. Imported and organized newly generated leads in SharePoint. Created Landing Pages for all Campaigns with WordPress. • • • Created a leads list of 100 Mental Health/Psychiatrists/Therapists in Southern California and Florida. Created 5 Multimedia images and Text content daily with Canva for Twitter, LinkedIn, Instagram, or Facebook using the P23 Lab's Brand Guide. Safeguarded office documents through backups and offsite storage. December 2021 – December 2022 Freelance Virtual Assistant | Audio Specialist - International Translating Company • • • • • • • • • • Assigned transcription and QA tasks to teammates. Escalated issues with the tracker to the Project Manager. Prioritized, scheduled, and deliver updates on all projects. Work directly with internal and external resources including clients, vendors, and partners on existing and new projects. Proofread, edit, and corrected errors on the General Data Sheet. Trained office staff in the use of different equipment and software programs. Attended weekly One-on-one meetings and presented accomplishments and concerns. Created Landing Pages and optimized the ITC website. Delivered a range of basic and advanced clerical support for daily and special project needs. Updated Staff Monthly Invoice Dashboards. August 2020 – August 2021 Data Manager | Technical Assistant (Abuja, Nigeria) - Community Life Advancement Project • • • • • • • • • • • • • • • Designed and set up templates for data collection and analysis. Created, managed, and supported data input and recordkeeping systems. Set up new data management cycles for periodic processes Researched and generated leads of 1000 Food Vendors in Abuja Metropolis. Arranged leads in an Excel sheet with contact details. Coordinated daily tasks and logistics for field data managers. Emailed and Cold called leads for updates on Food Handlers Screening Test. Received multiple phone calls from leads and provided necessary feedback. Visited 5 Magistrate Courts Weekly to submit and retrieve Court Orders and Summons. Filled out and distributed Court orders to defaulting food vendors in the field. Prepared Course lists and sent reports to the CEO, Magistrates, and Legal team. Drafted and prepared affidavits for court sittings. Attended court sittings, presented evidence and took minutes. Liaised with different Labs and the medical team on Food Handler's Screening Test updates. Presented weekly results and concerns to the executives. May 2017 – March 2020 520 Hotels (Calabar, Nigeria) - Customer Service | Front Desk Manager • • • • • • • • • • • Answered inquiries pertaining to hotel services, guest registration, and travel directions. Confirmed reservations in the system and reviewed noted information to increase customer satisfaction. Improved property management functionality with the submission of key change requests. Advised housekeeping staff regarding vacated rooms to initiate the cleaning process. Promoted positive guest relations to individuals upon entering or exiting the facility lobby. Deposited guest valuables in hotel safes or safe deposit boxes. Conferred with customers by telephone or in person to provide information about products or services. Referred unresolved customer grievances to designated departments for further investigation. Set up customer accounts in the system and updated details to reflect current information. Attended regularly scheduled video conferences for team meetings and one-on-one coaching. Gathered and verified required customer information for tracking purposes. January 2016 – March 2017 La Heritage Suite (Calabar, Nigeria) - Customer Service Representative • • • • • • • • • • Managed customer calls efficiently in a fast-paced call center environment. Followed up with customers to offer additional support and check resolution satisfaction. Handled customer inquiries, payments, and service requests. Answered inbound calls to handle various concerns, set appointments, and close sales. Informed customers of promotions and special offers to increase sales. Collaborated across departments to resolve customer-related issues. Built trusting relationships with customers to better understand their needs. Addressed and resolved customer concerns and complaints. Created and entered enrollment applications for new consumers in the company database. Contacted customers to respond to inquiries or notify them of claim investigation results or adjustments. August 2011 – February 2016 Administrative Assistant (Calabar, Nigeria) - Kaztec Engineering Limited • • • • Updated databases and spreadsheets regularly to track progress. Welcomed guests, issued passes, and took incoming phone calls at reception. Entered information onto digital systems to maintain data quality and accuracy. Received and distributed incoming mail and digital correspondence. • • • • • • • Created and maintained spreadsheets with advanced Excel functions and calculations to develop reports and lists. Proofread and edit documents and reports for staff. Organized and updated file systems, keeping records easily retrievable. Tracked project deliverables and kept stakeholders informed with regular updates. Offered professional first impressions to visitors and callers and gave knowledgeable assistance., Welcomed guests, issued passes, and took incoming phone calls at reception. Ordered, dispensed and organized office supplies for team use. February 2010 – May 2011 Sales Representative - Amuda Supply Ventures (Uyo, Nigeria) • • • • • • • • Investigated and resolved customer issues for improved customer satisfaction. Overcame objections with successful product demonstrations and persuasive communication skills. Remained up to date on current offerings and company processes. Determined customers' needs based on sales calls and face-to-face meetings. Built relationships with customers to increase the likelihood of repeat business. Trained new employees on company customer service policies and service level standards. Described products to customers to accurately explain details and care of merchandise. Improved sales process by delivering feedback to management. Reference - Available on request