Sonia Malik

Sonia Malik- ||-|| Bangalore -560029 Executive Summary An experienced banking professional. Focused on team management, audit compliance & cross sell targets achievement. Working with some of the best banks like ICICI BANK LTD & HDFC BANK LTD have given me great exposure and added to experience. I have supervised teams and have developed good contacts & relationships with the customers. Professional experience Working with HDFC BANK LTD as Back-up Branch Manager from August ‘2009 & as Imperia Customer Relationship Manager with HDFC BANK LTD since August’2016. Identified and acquired new relationships in the bank Trained team members on bank products & procedures by demonstrating leadership skills Created Sales tracking and pipeline reports Provided exceptional customer service to the customers and ensure optimum productivity by the team Cross selling of various banking products to the customers by identifying their needs and thereby achieving branch revenue generation target Awarded with silver award for achieving excellence in account opening forms with respect to bank’s KYC policy 75 % of Life insurance targets for the branch achieved in 2014 and achieved three gold medals with a trip to Andaman and Nicobar islands Excellent audit rating in operations and service quality Responsible for day to day operations and branch administration ensuring strict compliance with banks processes. Responding to enquiries from AML unit along with audit queries in a timely manner ensuring discrepancies pointed out by them are corrected immediately Worked with ICICI BANK LTD as Assistant Manager II from May’1997 to August’2009 Ensuing smooth running of basic banking transactions Advising the customers on investments Monitoring tellers & training them to interact with the customers for better customer experience and thereby do cross selling of various products Analyzing reports for strategic planning Acquiring new customers Responsible for cash management Verifying customers data to detect frauds and identifying financial fraud Received Eagle eye award in ICICI BANK LTD ‘2004 for detecting fraudulent cheques presented in inward clearing and preventing fraud. Extra – ordinary work done in implementing Five-S at workplace to have an organized workplace Key competencies & skills: Customer retention, negotiating skills, training, Change management, Knowledge of banking procedures, methodical & organized, knowledge of digital platforms for banking. Education Graduated in Science from Delhi University -) in Environmental Sciences B.Ed from Annamalai university in 1996 in English and Natural Sciences NCFM qualified in Depository module JAIIB NISM series V A Personal Details Date of Birth : 24Th Nov’1971 Languages known: English, Hindi, Punjabi Nationality : Indian References : available on request