Sourav

About

I have more than 15 + Years experience on IT.

Looking forward to associate myself with an organization, which provides me an opportunity to build up a challenging career in the field of Infrastructure Support and be a part of a team, which excels and exceeds in achieving the assign tasks and meeting the organization objective.

Professional Summary

15+ years of System operation, management and professional experiences include:

· Successful system support & administration.

· Planning & implementation as per the requirements.

· Feasibility Studies.

· Client Interaction across the globe.

· Successful implementation of a Global Tech support team as Technical Leader (10+ years).

· Works as a Transition SOPC for new projects.

· Performed CE, SME, Team Lead, Track Lead & Delivery Operation Manager role for multiple clients.

· Site & Architecture planning & implementation with feasible vision.

· Disaster recovery management.

· Facility & Vendor Management.

· ITIL & AGILE Implementation.

· Technical Documentation like SOP, SOS & RCA.

· Managing a global team in Middleware platform (.net).

· Bachelor Degree in Computer Application, Executive MBA (Operation), M.C.I.T.P., M.C.S.E., R.H.C.E., C.I.S.E., ITILv3 (Foundation) Certified.

· Undergoing training for Cloud migration factory

· AWS, AZURE, GCP, IBM Bluemix.

· Sector Experience : Education, Sourcing , Media, Automobile, Banking, Automobile, Pharma, Machine tools, Insurance

HCL Technologies Limited, Noida____________________August 2015 – December 2016.

**Associate Consultant (IIS /.net Application Support, AppOps) **

L3+ Support for IIS / .net based application.
Manage client escalation
Manage & coordinate with onsite & offshore team.
Application architecture Design & Solutions
Disaster recovery plan
Work on Business continuity plan.
Mentoring L2 team
Support new project transition
Create SOP & Runbook
Working as a track lead for .net application support
L2 support for Sharepoint, SQL & AD.

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