Stella Alberto-Ramos

Stella P. Alberto-Ramos EXECUTIVE PROFILE Twenty six (26) years in the hospitality industry with strong operational management ability. Excellent organizational and leadership skills. Remarkable ability to identify and resolve problems in a timely manner. Impressive guest relations and interpersonal communication skills with handson experience in Front Office Management, Housekeeping, Customer Relations and Conference & Banquet adhering to hotel budget. Successful in building and motivating dynamic teams. PROFESSIONAL EXPERIENCE CONTACT INFORMATION RESORT OPERATIONS MANAGER Mobile Phone: (-, (- Email Address:-Home Address: Pine Lane, Westwoods, Pueblo Cagayan de Oro City 9000, Philippines PRE-OPENING July 2019 to present Nouveau Resort Tupsan Pequeno, Mahinog, Camiguin EDUCATION HISTORY RESORT MANAGER October 2015 to June 2019 Henann Resort Alona Beach Panglao, Bohol SENIOR ASST. GENERAL MANAGER & OIC December 1, 2014 to August 31, 2015 Limketkai Luxe Hotel Cagayan de Oro City GENERAL MANAGER June 2006 to November 2014 LICEO DE CAGAYAN UNIVERSITY UNIVERSITY OF THE EAST Masters in Business Management & Human Resources (undergraduate) Bachelor in Science in Business Administration major in Management 2014 - 2015 1980 - 1984 PROFESSIONAL RECOGNITION RESOURCE SPEAKER 2007 - 2015 October 2002 – May 2005 Xavier University Ateneo de Cagayan, Graduate School Liceo de Cagayan University Graduate School Doctor of Business Management Masters in Business Management Topics: Corporate Responsibility, Project Management Hiring & Training System, Organizational Development Holland America Line Head Office: Seattle, WA, USA CONSULTANCY/TRAININGS Mallberry Suites Hotel Cagayan de Oro City GUEST RELATIONS, INTERNATIONAL CRUISE July 2010 - 2019 ROOMS DIVISION MANAGER August 1999 - September 2002 Country Village Hotel Cagayan de Oro City Pre-Opening Consultancy: Various small and medium hotels Core Organizer: School of Tourism & Service Industry Trainings Conducted: Customer Service, Rooms Division Validator: Technical Education & Skills Development Authority, HRM & HRS Course