Stephanie Hipol Signey

I am a highly capable professional with over 8 years of customer service and 10 months of Virtual Assistant experience. My responsibilities include Cold Calling, updating trackers and database, handling inbound calls, computing for ARV, and sending SMS Marketing. Prior to working as a Virtual Assistant, I worked in the BPO industry for 8 years as a Customer Service Representative, and Email and Chat Support Representative. I am responsible for handling Customer Inquiries, disputes, process orders, and refunds, retention, tracking, and updating orders via email, inbound and outbound calls as well as chat. My background, along with my ability to learn quickly and efficiently, will enable me to be a valuable part of your team. My knowledge of computers, which enables me to pick up new systems quickly, work independently, and efficiently make me a perfect fit for your opening. I possess an uncanny ability to build rapport and relationships with internal and external customers via the telephone. These, coupled with my ability to examine a process to look for improvement as well as manage multiple projects simultaneously all are valuable assets that I feel can benefit your company. I can solve problems, quickly and precisely, which has resulted in sales increases in my previous positions.

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