Stephany Montiel

Eddy Dahyana Stephanya Montiel Somarriba Puente El Eden 1C Arriba 3 C al Sur 1 C Arriba - - OBJECTIVE My main objective is to deliver a great experience to the company by not only providing my full potential on any task requested but also to develop new skills and bring to the table all the knowledge that I have gather along these years of experience on the BPO industry. EDUCATION — EXPERIENCE Colegio Pureza de Maria 1996 – 2006 2011 - 2013 Customer Support • Sitel Nicaragua SA Managua Middle and High School 2013 - 2015 Customer Support • Stream Global Services Colegio Boanerges 2007 – 2009 Managua Bachelor’s Degree 2019 - 2019 Customer Service • Inspiro Nicaragua 2020 - 2020 Acting Team Lead • Ibex Nicaragua 2021 - 2022 Appointment Setter • Alliance Health STRENGHTS — Team Player Organized Fast Learner Enthusiastic Goal Oriented COMMUNICATION I have been able to develope multiple skils along the different LOB’s that I have been working trough, this had lead me to better understand not only the customer but also de company’s need and areas of opportunity LEADERSEHIP As acting lead roll I was able to develop an incentive program based on the company’s metrics and necessites, this allowed to increase our floor productivity, knowledge and this brought a great impact towards our Customer Satisfaction Level REFERENCES Rosalinda Luna Alliance Health HR Manager +1 - Ada Aguilar Alliance Health Operations Manager -