Sudeshna Bhaumik

Sudeshna Bhaumik Das Email:-Handheld: - OBJECTIVES To utilize my skill and knowledge in the best possible manner for the role I am carrying out. To acquire knowledge through experience by being associated with an organization that offers professional and personal growth. To be a strong team player and a good mentor. WORK EXPERIENCE Organisation Duration Division Designation Freelance Trainer October ‘12 – present - Trainer Provide training on freelance basis on English communication. My details are on the link below: https://sudeshna-your-pedagogue.blogspot.in/ Organisation Duration Division Designation Azim Premji University October ‘16 – present Registrar’s Office Associate Job Responsibilities: I carry out the Administration related work for Azim Premji University. My job role includes: Data analysis & creating process documents and templates for streamlining the process. Providing English Support Training to students. Interacting with students: Regarding attendance issues & taking decision as per University policy. Regarding course conduct. Regarding any urgent communication from University. Training team members regarding the process. Carrying out duties of acting team lead. Organisation Duration Division Designation Accenture March ’14 – October ‘16 Work Force Management Intra Day Operations Associate Job Responsibilities: Carrying out intra-day operations of various lines of business (BPO and IT). The responsibilities would be: Managing staffing numbers on real time basis (BOS method and Real time management) Managing scheduled and real time offline activity, without impact on Service Level Highlighting Service Level impact or future impact and RCA of the same Managing downtime that effect or would effect production (Local and Global) Providing future forecast of impact on service level based on any ongoing trend and suggestions to overcome the same Providing all updates interval-wise to operations and RCA of the impacted intervals. Preparing reports (client-end, internal and RCA) using MS-Excel and client based application Preparing process documents and SOP (standard operation procedure) for innovations, automations and updates.. Applications used: Managing real time queue using RTA, Cisco and Cisco Supervisor Desktop. Preparing reports and exception marking using EWFM, Cisco and GBI. Report templates prepared using MS Office applications. Projects: Sl. No. Projects handled Nature of Process 1 Virgin Media Customer Service Voice 2 Virgin Media Sales Order Entry Services Semi Voice 3 Virgin Media Pre Installation Services Voice 4 San Antonio and Texas HR Process Voice 5 Best Buy Process Voice 6 Capital One HR Process Voice 7 Hilton Process IT Achievements: I have been honoured with Accenture and Client-end awards for outstanding performance and for being a good mentor and coach to fellow colleagues: Good Samaritan Numero Uno Edge Winner Personal thanks and greeting from Accenture leadership team Organization Duration Division Designation Bajaj Capital PLC August ’13 – February ‘14 La Premier Relationship Manager Job Responsibilities: To carry our Financial Planning for existing and new clients. To cross-sell various investment and insurance products based on client requirement. To educate customers on necessity and function of Insurance and Investment by conducting personal visits and to elaborately explain the outcome of the financial plan prepared. To conduct internal training sessions monthly (across the city) for team members and colleagues on insurance theories, products and selling methodology. Achievements: Have been rewarded from Bajaj Capital for over-achieving sales targets Have been rewarded from Insurance partners for the achieving highest sales records with. Organization Duration Division Designation Deutsche Bank October ’12 – July ‘13 Personal Banking Relationship Manager Job Responsibilities: To acquire and manage the corporate salary account portfolio of the entire eastern region. To manage portfolios of existing and new customers through financial planning. Conducting investment education camps in client companies who have existing salary accounts with the bank to ensure clients are informed about their investment requirements and cross-selling products if required. To conduct internal training sessions for fellow team members and colleagues on financial planning and insurance concepts. Achievements: Have been rewarded for reinstating corporate-salary account relationships with two MNCs within 6months. Have been honoured with awards for showing outstanding mentoring abilities on theoretical subjects. QUAIFICATION Qualification Obtained from Year of Passing Company Secretary Institute of Company Secretary of India Pursuing Executive Level (Level 2 out of 3) Post Graduate (Diploma) in Financial Planning International College of Financial Planning 2012 B. Com (Hons) J. D. Birla Institute, Kolkata 2011 ISC Pratt Memorial School, Kolkata 2008 ICSE Pratt Memorial School, Kolkata 2006 CERTIFICATIONS: Certification Obtained from Year of passing Associate Financial Planner (Insurance) FPSB Inia 2012 Capital Market Dealer’s Module NCFM India 2012 Derivatives Market Dealer’s Module NCFM India 2012 Mutual Fund (Advanced) Module NCFM India 2012 MCX Certified Commodity Professional Module MCX India 2012 ** Please be apprised the certificates are subject to renewal every 3 years. Co-Curricular Activities Have participated in various cultural activities relating to dance and drama. Have mastered in Kathak and Bharatnattyam dance forms. Have mastered in oil-painint and have participated in various events. STRENGTHS I take keen interest in learning new things I am a fast learner and believe in executing tasks with no error I am proficient in MS Office applications and poses sound knowledge on computer basics. HOBBIES Classical dance Oil painting and pencil sketching PERSONAL INFORMATION Date of Birth 23rd February 1990 Sex Female Marital Status Married Languages Known English, Hindi and Bengali Nationality Indian Current Address Bangalore, Karnataka Permanent Address Kolkata, West Bengal I hereby declare that all information are true and to the best of my knowledge. Date: Place: (Sudeshna Bhaumik Das)