Sudha

 Sudha. M Chennai – 56 OBJECTIVE: Seeking a position in Customer Service where my extensive experience will be further developed and utilized. EXPERIENCE: DTDC COURIER AND CARGO LTD DEC 2014 – MAY 2015 Sernior Executive – Customer Service Tracking outbound consignments and Daily reports to Key customers Handling calls and customer queries Coordinating with destination team for delivery Weekly reports to customers / Follow up on return shipments TNT India Pvt Ltd May 2011 – May 2012 Senior Customer Service Executive Supporting Inbound / Outbound consignments to Bangalore and Hyderabad Purchase Order follow up and resolving customer queries Initiating Service recovery, co-coordinating with overseas agents and forwarders for speedy clearance / connections based on customer’s requirement. Organizing for delivery of consignments within stipulated time Communicating to customers via email and telephones based on the needs. Bi-weekly report generation for unresolved consignments. New Age Software Solutions – Chennai July 2009 – April 2011 Jun 2012 – Jul 2013 Customer Service Executive Responsible for coordinating with overseas agent, follow up on purchase orders and customer queries – Major customer / Back office Prepared weekly shipment status / reports to customers Payment follow up – Overseas agents Leadking Consolidators Pvt Ltd May 2002 – June 2009 Senior Executive - Imports Provided support to the sales team, ensuring all service objectives were met. Responsible for customer service in imports division, responsible for answering customer queries, submitting required quote and follow up on Purchase orders and Payments Worked with new customers in the development of new accounts. Assisted in training of new customer service representatives. Prepared weekly sales reports for the sales team. Generated repeat business through successful client follow-up. Documentation – Pre-alert / Cargo arrival notice to customers Coordinating with Airline / Shipping line for arrival of shipment Coordination with overseas agents – Rate Negotiation, Purchase order follow up and Payment follow up EDUCATION: Annamalai University – MBA (HR- Madras University – BBA- SDNB VAISHNAV COLLEGE / Chennai Higher Secondary - A.J.S. Nidhi Hr. Sec School / Chennai- COMPUTER SKILLS: Microsoft Word, Excel, Access, PowerPoint, Outlook Express. SQL / JAVA / C++ Personal data: Name: Sudha.M Sex : Female DOB : 1st June 1982 Marital Status: Married Profession: Customer service executive Contact No- e-mail ID:- Declaration: I declare that the above facts given by me are true to the best of my knowledge and belief. Place: Poonamallee , Chennai-56 (M. Sudha)