Ummutullah Sundas Khan-
OBJECTIVE
Digital Marketing and customer support professional with more than 6 years of experience in complete
social media management, digital marketing, SEO and PPC.
EDUCATION
SZABIST - ISLAMABAD (2018)
MPM– Specialization in Project Management
Virtual University (2016)
BBA (Hons.) – Specialization in MIS
International Grammar School and College (2010)
A-Levels
Physics, Mathematics, Urdu
Islamabad Convent School (2007)
O-Levels
Sciences, Computers
EXPERIENCE
Manager Operations at Digital Blocs (January 2022 - Present)
Major Job Responsibilities
• Handle all organization and client related operations.
• Collaborate with the business team to uncover insights and strategies to develop and implement
marketing and branding strategies for new and existing products, internally and externally
• Oversee and grow the marketing department, consistently identifying revenue opportunities
within our established client base and managing consistent growth by securing new accounts
• Identify short-term and long-term scheduling, budget, and resource needs, including the
development and management of an annual marketing budget, profit/loss projections,
expenditure spending, and other financial considerations
• Understand key marketing performance metrics and tracking tools to provide market research,
forecasts, competitive analyses, campaign results, and consumer trends in order to translate
results into actionable insights for marketing team.
• A social media ‘native’ - Live and breathe all things social with a constant finger on the pulse of
latest trends and platforms, including: Facebook, Instagram, Twitter, YouTube, LinkedIn, and
others
Digital Marketing Manager at LangSpire (March 2020 to January 2022)
Major Job Responsibilities
• Plan and execute all web, SEO/SEM, marketing database, email, social media and display
advertising campaigns.
• Design, build and maintain social media presence.
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Measure and report performance of all digital marketing campaigns and assess against goals (ROI
and KPIs).
Brainstorm new and creative growth strategies with data analysis.
Plan, execute, and measure experiments and conversion tests.
Collaborate with internal teams to create landing pages and optimize user experience.
Lead generation for new prospects and staying in touch with existing clients.
Instrument conversion points and optimize user funnels.
Collaborate with agencies and other vendor partners.
Project Manager at Calworth Glenford LLC (April 2018 to October 2019)
Major Job Responsibilities (brief overview)
• Managing new and ongoing projects along with daily activities.
• Supporting the Customer Support Team.
• Managing operational activities of ongoing Projects and daily business needs.
• Getting new content designed and launched for products and courses.
• Testing services and systems
• Auditing processes to constantly improve.
• Assessing newsletters and monitoring analytics
Assistant Manager Digital Marketing at LangSpire (March 2017 to March 2018)
Major Job Responsibilities
• Forming and running the marketing department from scratch
• Plan and execute all web, SEO/SEM, marketing database, email, social media and display
advertising campaigns.
• Design, build and maintain social media presence.
• Measure and report performance of all digital marketing campaigns and assess against goals (ROI
and KPIs).
• Identify trends, insights and optimize spend and performance based on the insights.
• Brainstorm new and creative growth strategies with data analysis.
• Plan, execute, and measure experiments and conversion tests.
• Collaborate with internal teams to create landing pages and optimize user experience.
• Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels
and customer touch points.
• Instrument conversion points and optimize user funnels.
• Collaborate with agencies and other vendor partners.
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Evaluate emerging technologies. Provide thought leadership and perspective for adoption
where appropriate.
Senior Projects Support Executive at ANZ Inc. (April 2012 to February 2017)
Major Job Responsibilities
• Project Management.
• Documenting Process details, Standard Operating Procedures and Training Manuals for new Process.
• Assisting in Research and Writing Business and Marketing Plans for New Opportunities Company
may pursue.
• Customer Service – mostly email, phone and Chat. Specialization in customer support and Virtual
Assistance. Have successfully provided support to many American clients.
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Administrative Support & Back Office Services like Shipping Orders, Processing Refunds, and Resolving
Client’s Issues.
Product testing and managing promotional activities online and making sure
quality standards are met.
Social Media Marketing and lead generation for clients.
Blog / Newsletter article development.
ACHIEVEMENTS
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Successfully streamlined company’s workflows and processes.
Responsibly performed all recruitment and staffing activities additionally.
Provided efficient solutions to other departments to enhance their functioning.
Developed tools for increasing and facilitating the business development team.
Actively assisted in moving the organization to Salesforce CRM.
Training of customer support teams.
Lead generation to increase revenue for clients.
Set up Social Media Presence of multiple clients and helped them expand their business.
Bring new software and processes for efficiency.
Consistent research on how to maximize revenue for all companies I have worked with,
COMPUTER SKILLS
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Proficient in Microsoft Office.
Grip over Word Press, Shopify, html, Google tools and online marketing skills.
Email Management Software (GetVero / Interspire/ Aweber/Kayako etc.)
Proficient in Project Management Tools
Digital Marketing certified
Worked on Various Online Researching and SEO Tools like SemRush, Buzzsumo, ahrefs etc.
Primavera and Microsoft Project Professional
Adobe Illustrator – Basic
Canva - Advanced
Adobe Photoshop – Basic
PERSONAL SKILLS
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Excellent communication and presentation skills
Excellent interpersonal skills
Quick learner
Strong analytical skills
Team Player
Dedicated and hardworking
Effective Team Trainer
Can-do Approach Oriented
Problem Solver
