Sunico Herrick

I'm Herrick B. Sunico—a proven Customer Service/Technical Support specialist with 6+ years in BPO excellence, partnering with top S&P 500 leaders like Facebook/Meta, Airbnb, and more.

Ready to bring this expertise to drive your team's success.

Accomplished Customer Service/Technical Support professional with 6+ years' expertise in the BPO industry. Successfully partnered with top-tier S&P 500 enterprises including Facebook/Meta, Airbnb, Capital One, Dish Network, and Xfinity/Comcast. Demonstrated ability to thrive under pressure, excel autonomously, embrace feedback, and consistently surpass expectations. Keen to leverage extensive skills and experience for your company's success.

SKILLS

• Proficient in inbound/outbound customer service, Email & Chat support, complaint resolution, and technical issue troubleshooting.
• Strong interpersonal communication and strategic sales proficiency.
• Expertise in conflict resolution, mediation, and innovative problem-solving.

WORK HISTORY

Meta Support Professional for Facebook/Meta Account (08/2023 - 12/2023)

TDCX - Quezon City, NCR (Re-Hire)

• Provided comprehensive support and ad optimization to advertisers across diverse scales for Facebook.
• Effectively managed issues via chat and calls, assisting advertisers in optimizing ads aligned with their business goals.

Dedicated Super Host Support for Airbnb Account (06/2021 - 12/2022)

TDCX - Quezon City, NCR

• Proficiently trained across various support levels for Airbnb, adeptly resolving complex issues between hosts and guests.
• Ensured premium support to Super Hosts, swiftly resolving issues without escalations, elevating customer satisfaction by 20%.

Account Associate/Advanced Technical Support for Comcast/Xfinity Account (07/2019 - 07/2020)

VXI Philippines - Quezon City, NCR

• Promptly addressed customer inquiries and complaints, resulting in a 15% increase in customer satisfaction.
• Configured hardware and software to optimize network performance.

Advanced Technical Support Specialist for Dish Network Account (02/2017 - 07/2019)

Concentrix Philippines - Quezon City, NCR