Susanne Gandara

Susanne Gandara 637 S. Euclid Ave, Villa Park, IL 60181 Cell:- - Career Objective: I am currently looking for a full or part time position that offers the flexibility to work from home, along with the ability to utilize my skills to help the company grow. Skills & Abilities: Operations Manager in addition to Account Management adept in training, developing, and leading interdepartmental teams to reach company goals. Account Manager skills include developing and maintain a diverse and large client base. Constantly looks for new ways to promote products and build professional network ties.  Proficient in Microsoft office including Outlook, Excel and Word.  Self-Motivator  Types 50+ WPM  Punctual  Time management Work History Data Entry/Sales Representative, March Fasteners Inc.          07/2005 – 11/2010 Worked directly with clients replying to quote request and processing sales orders. Making sure the reply in a quick and professional manor. Cold calling, and touching base with existing customer to make sure we ae meeting their needs. Following up on mill quotes with customers Participated in weekly sales meetings Worked with other sales team member to achieve collective sales goals. Account Manager Cube Global LLC. 11/2010-03/2016 Maintained friendly and professional customer interaction Prioritized daily workflow, including all inbound calls, quotes and salesrelated inquires Set up new accounts, established customer credit, and set up payment terms. Answered customers questions regarding product prices and availability. Office Manager, Cube Global LLC.    06/2014 – 03/2016 In addition to all the Account Manager responsibilities I took on the office Manager roll. Recruited, hired, trained office staff Oversaw end of year inventory activities, including overseeing ordering office supplies and warehouse shipping and receiving equipment. Answered inquires and addressed, and resolved issues to ensure client satisfaction.  Kept reception area clean and neat to give visitors a positive impression of the company. Account Manager, Fit Fasteners LLC 03/2016 – current During this time I was promoted from Office Manger to Operations Manager. Duties I perform in addition to doing all of the daily requirements of an Account manager to satisfy my customer’s needs.   Prioritized daily workflows, including all inbound calls, quotes and salesrelated inquiries. Set up new accounts, established customer credit, and set up payment methods.  Managed and recorded all leads from outbound telephone marketing. Answered customer’s questions regarding products, prices and availability.  Maintained friendly and professional customer interactions at all times. Operations Manager, Fit Fasteners LLC 07/2016-current        Education: Developed and rolled out new policies for new customer accounts. Hired and trained office staff. Worked directly with customers, shipping and receiving department, and warehouse to meet customer’s expectations. Planned and executed all aspects of office headquarter construction and branch to branch transfers of inventory. Co-coordinated monthly sales team meetings with Sales Manager. Managed delinquency cycle, including past due collection calls. Also monitor outside collections agency coordination and litigation activities when necessary. Supervised accounts payables and receivables clerks. Associates of Arts College of DuPage-Glen Ellyn IL TEFL Certificate: 2018 UNI-Prep Institute-San Diego, California References: Tammy Nasir, Sales Rep Cube Global LLC. Former coworker- Sol Garcia, Warehouse Manager, March Fasteners Inc. Former coworker- Jamie Johnston, Friend-