Swati Gupta

Resume Abridgement I am a self-motivated and result dynamic professional over a year of experience in the mortgage industry with proven skills in working with voice/non voice process. An enterprising leader with the ability to motivate personnel towards achieving organizational objectives and adhering to industry best practices. Possess ability in identifying & adopting emerging trends to achieve organizational objectives. Strengths Excellent oral and written communication skills. Peaceful, reliable, team builder, problem solver and can coordinate various activities under high pressure. Team player with cross-functional awareness and an effective communicator. Academic Details Qualification University College/School B.A HNB UNIVERSITY DAV COLLEGE 12TH C.B.S.E SCHOLARS HOME 10TH C.B.S.E GRACE ACADEMY Work Experience OCWEN FINANCIAL SOLUTIONS Ocwen is a leader in Loan servicing and House Mortgage at Global level. I am a successful individual with proven records of achievements. I made significant contribution towards the organization’s vision and mission. From 31st July 2017 – till date Job Profile: Specialist (Default Servicing Operations Control) The Default Servicing Operations Control Specialist is the first line of defense and is responsible for handling various processes within the department, including, but not limited to, Audit response, loan testing, risk identification and management, compliance processes, loan research, and borrower complaint resolution.  All tasks are to be handled in a timely manner, and must be entered and tracked in the department tracking database for follow up. Specifically, Work collaboratively with business units to analyze and respond to comprehensive complaints basedor standards related to CFPB, NMS, MHA, GSEs and State guidelines. Responsible for ensuring that appropriate and quality root cause analysis and action plans are completed and reported on a timely basis for functions related to Default Servicing. Obtain responses from business units related to Risk, Legal and Compliance issues and facilitate the processing of the responses through the remediation process. Partner with Regulatory Compliance, Legal and Internal Control functions/departments on a regular basis to evaluate compliance issues and the proposed corrective actions to be taken by business units to address these issues. Cross-trained to assist with other departmental functions during periods of peak volumes or deadlines. Identify process opportunities for business units specifically FC. Servicing processes are thoroughly and accurately documented in the document system of record. Work with Default Servicing leadership to self-identify risks. Work with Default Servicing leadership and Corporate Training business unit on the review and approval of User Reference Manual updates to ensure all Default Servicing processes are documented accurately. Interact in a professional manner at all times with senior level management both internally and externally. Ensure absolute compliance with all internal requirements, in addition to State and Federal Regulations. Achievement of a minimum of 98% compliance ratings across all Default Servicing Business Units. Ability to process large volumes of information and maintain composure in a fast paced environment  Maintain and grow subject matter expertise by keeping up to date with CFPB, NMS, MHA, GSEs and State guidelines.  Working on risk items on the application metric stream & creating the Management Assertion Form assertion form. Handling borrower complaints for foreclosure coming through escalation relationship management, home retention department, research and ombudsman department. Reviewing and analyzing on process opportunities for these departments. Monitoring calls for getting the exact enquiry and complaints so that borrower risk can be mitigated. From 28th September 2015 – till 28th July 2017 Job Profile: Invoicing Coordinator (Default Servicing Invoicing AND Invoice Performance Group) Duties and Responsibilities: DFSI Reviewing invoices submitted by the attorney firms. Guiding attorney firm via emails and calls for their concerns Handling escalation emails. Working on maximum number of invoice to ensure the inventory is down. Calling firms in case of hold and disputes. Identify concerns and doubts the team. Co-ordinate with various departments to obtain a suitable resolution for the firms. Provide exceptional Customer Service. Working on law litigation and manual invoices that cannot be approved in real remit application. IPG Responsible for timely and accurate reconciliation of Accounts Receivable reports from Default network vendors. Being the Point of contact for Certain Attorney firms and dealing with their escalations, rejection reports and handling all the issues related to invoicing. Coordinate with Deed-In-Lieu, Eviction and other Default Servicing teams to ensure the respective business applications are updated with approval codes & file status to match with firms documents provided, and work with invoicing team to have them approved for payments Setting expectations with the firms to ensure their invoices are compliant with invoicing guidelines & respective fee matrix Prepare reconciliation reports on spread sheet and track with the Dollar($) amount paid/voided for management review Monthly presentation for vendors that were completed with reviews and progress made for that month Prioritization of work based on situational complexity Key Achievements: Have been maintaining 100 % Quality for the past. Meeting expectations of the management. Clearing Escalated Emails. Ensuring no hold or disputed loan for 5 consecutive months. Maintaining TAT. Had received the EXCELLENT PERFORMER AWARD for the 1st quarter. ADI MEDIA- CIRCULATION COORDINATOR – (APRIL 2012-APR 2013) Dealing with advertisers and readers of the magazine medical buyer. Creating new records, updating and rectifying the current records. Conversing with the top officials (CEOs, CTOs, PRESIDENT, DEAN, MEDICAL SUPRITENDENT ETC.) in the medical industry and acquiring their suggestions and opinions about the magazine. Personal Details Name : SWATI GUPTA Father’s Name: NAVNEET GUPTA Sex : FEMALE Date of Birth : - Languages Known: ENGLISH AND HINDI INTERESTS & ACTIVITIES Music, travel, meeting new people I hereby declare that all the statements made above are correct to the best of my knowledge and belief. I also understand that any discrepancy found in the above information will render me liable for disqualification at any stage. Date: Yours Truly Place: (SWATI GUPTA)