Swiziejoe Lachica Peligro

RESUME OBJECTIVE To secure a challenging and highly rewarding career in a prestigious institution where my skills are valued and can diversify my professional experiences as I grow as an individual while enhancing the company’s productivity and reputation PERSONAL DETAILS SWIZIEJOE L. PELIGRO CONTACTS- Block 17 Lot 12, East Home Phase 4 Subd., Brgy. Mansilingan, Bacolod City, Neg. Occ, 6100 SKILLS AND ABILITIES Adaptability Strong Work Ethic Time Management Critical Thinking Handling Pressure Leadership Performing Arts and Crafts Advance computer literate Drawing Team Player Marathon Runner EDUCATION Bachelor of Science in Business Administration major in Human Resource Management La Consolacion College Bacolod City- BS in Computer Engineering University of Negros Occidental – Recoletos, Bacolod City- BS in Computer Engineering Jose Rizal University, Mandaluyong City- Secondary Western Bicutan National High School, Taguig City- Primary Handumanan Elementary School Bacolod City- Date of Birth Age Civil Status Religion Dialects : February 12, 1995 : 26 : Single : Christian : Filipino, English & Hiligaynon EXPERIENCE OPERATION SUPERVISOR Panasiatic Solutions Call Center Inc. / January, 2015 – Present • Manage a team of call center agents • Provide weekly coaching / feedback sessions with agents to identify opportunity areas, reinforce strengths, and create action plans to drive better performance • Take escalated calls as needed and ensure to answer agent questions / inquiries real-time to resolve customer concerns / issues • Ensure that all reports/data related to agent’s performance (metrics, pay, etc) are complete and accurate • Report/communicate discrepancies on all, but not limited to, performance, report, pay, and the likes related issues of agents and the team • Provide uniform/consistent disciplinary actions to all agents on all performance and behavior related concerns • Observe and inspect adherence to all company rules, regulations, policies, action plans, initiatives, incentives and the likes that impact the company and the client (and its customers) • Collaborate with peers, agents, and direct supervisor on how to improve team and program performance TECHNICAL/CUSTOMER SUPPORT REPRESENTATIVE Panasiatic Solutions Call Center Inc. / June, 2014 – January, 2015 • Processing inbound sales calls to reactivate/activate customer’s account and process customer’s payment • placing outbound calls to follow-ups disconnected calls • Answering technical support inquires via incoming calls • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms • Research required information using available resources • Follow standard processes and procedures • Organize ideas and communicate oral messages appropriate to listeners and situations • Stay current with system information, changes and updates CHARACTER REFERENCES SERVICE CREW (Cashier, Dining and Smart) Irish Montesino Account Coordinator Panasiatic Solutions- Francis Garcia Operation Supervisor Panasiatic Solutions- Naomie Villacastin Galarpe Business Unit Manager PanAsiatic Solutions- Rose Mae Castillo Account Coordinator Panasiatic Solutions- Rizza Soblingco Account Coordinator Panasiatic Solutions- SEMINARS & TRAININGS Stress & Time Management LCC, Guidance Enhanced Security Features of the New Generation Currency, Clean Note Policy, Recirculation & Proper Handling of Notes & Coins Bangko Sentral ng Pilipinas Cyber Safety & Media Literacy Echo Webinar La Consolacion College 7s for a Safe Workspace Echo Webinar La Consolacion College Talk on IQ, EQ, AQ, SQ & FQ La Consolacion College Code on Corporate Governance La Consolacion College Instapay and PesoNet Bangko Sentral ng Pilipinas Leadership Training & Booth Camp Panasiatic Solutions PMOLD Panasiatic Solutions Unleash the Highest Potential of Your Life and Work Unleash International Corp. Personality Development and Leadership Seminar: “Man Up: Striving for Excellence” Jose Rizal University Infotech Outreach Program PLDT & DepEd Computer Literacy Program COMTECH and ACLC Jollibee Corp. Libertad, Bacolod City / 2013 - 2014 • Take orders from customers and present them as requested • Process bills for the customer and also issue them receipts • Help with outdoor delivery or with food preparation at the kitchen, depending on what is required at any particular time • Pack foods ordered by customers and serve them in the most efficient manner • Set the table in an orderly manner before customers show up • Get tables cleaned once customers are through with their dining • Provide helpful answers to queries or questions proffered by customers • Take orders over the phone • Host birthday celebrations and Christmas parties COMPUTER LAB STUDENT ASSISTANT Jose Rizal University / 2011 - 2013 • Primary responsibility is to provide student support and customer service • Be present, visible, and available to students requiring technical assistance • Ensure the cleanliness and orderliness of the computer lab ORGANIZATIONS Coordinator for Wellness Events - ETEEAP Officers La Consolacion College, Bacolod City- Head of Committee on Events - BSBA-HRM La Consolacion College, Bacolod City- Vice-President Teatro Rizal Jose Rizal University, Mandaluyong City- Cartoonist - The Pole Western Bicutan National High School, Taguig City,- AWARDS Top 13 agent in the Site Wide Ranking in Balanced Scored Covering 4th Quarter of 2014, Panasiatic Solutions Top 47 agent in the Site Wide Ranking in Balanced Scored September, 2014, Panasiatic Solutions Top 3 Second Year CpE Students of School Year- Jose Rizal University March 13, 2013 Actor of the Year - Teatro Rizal Jose Rizal University, 2012 With Honor - Graduating Class of 2011 Western Bicutan National High School, April 2011 Writer of the Year - Graduating Class of 2011 Western Bicutan National High School, April 2011 Outstanding Student - Graduating Class of 2008 Handumanan Elementary School, April 2018