Szilard Deme

I worked as an Application Operator (2nd lvl) in Hungary, Budapest (IBM Aviation - 4yrs, Vodafone - 3yrs).

Mainly we had 3 roles: 

1, Proactive incident handler, event handler. We used monitoring systems for example: Nagios, HPOM, Zabbix.

2, Incident handler, reactive incident handling. HP manager, Jira, ServiceNow, Remedy

3, Task manager. Performed regularly daily tasks and checks. Executes changes in productive and test environments (Linux, Windows).