Tajammul Ahmed

Name: TAJAMMUL AHMED 5-3-833/2 GoshaMahal,Hyderabad, INDIA 500012 Email:-Cell :- Career objective: To develop a challenging career, learning through hard Work and consistently updating my skills, proving myself to be an asset to the organization. Experience Summary Joined on Mar2016-Feb2017 Organization : (UIT) Universal Institute of Technology (Australia). Designation : Administrative Executive. Location : Hyderabad, INDIA Work Profile: Full time position as Administrative Executive and is to Supervise the Administrative manager and Marketing Officers, Customer services manager (Indian office) as well as remotely Australian office. Major responsibility is to generate students offer letter in TEAMS (rto software) as per the marketing officer instructions. Handled students Entry Pass and is to update all students information in TEAMS (rto software) simultaneously responsible to prepare checklist of (Ecoe) Electronic Confirmation Of Enrolment. Providing Solution to all type of queries to students from General English to all VET courses. Have altogether depth knowledge of handling customer service queries for intimal to final stage. Responsible to update all students and marketing agents information in (PRISMS) Provider Registration And International Student Management System. Also responsible to generate and enter students assessment and students attendance in TEAMS (rto software). Handled students information in AVETMISS and responsible to generate student (USI) unique student identifier behalf of student. Sept2015 -Mar2016 Organization: Ultimate HR Solutions Designation: Admin and Operation Assistant Location: Dubai, UAE Work Profile: Answer telephone enquiries from customers, attend visitors and assist other staff in the organization with their enquiries. Often involved corresponding with customers to handle their query’s via e-mail or by phone Reception duties such as greeting and looking after visitors. Typing and setting up documents such as letters and reports. Keep computer records up to date andmaintain contact lists. Major responsibility is to assist the Operations team in scanning, archiving and indexing the documents. Operate a range of office machines such as photocopiers, computers and faxes, scanners. Maintaining boxes, file papers and documents. Organize and schedule meetings and appointments. Develop and maintain a filing system and order office supplies. June 2012-Dec2014 Organization : Fab Communications. Designation : Sales Representative & Customer Service Executive Location : Hyderabad, INDIA Work Profile: Handled Reliance Post- paid, pre-paid and Landline customers with effective measures as customer care executive. Providing Solution to all type of queries starting from billing discrepancies to services of sim card. Handled all categories of queries of landline connections from connectivity to network related issues. Assisting customers to get resolved their issues. Handled the customer query’s over the phone or via e-mail. Often involved with corresponding customer to handle there query’s. Be involved in stock control and management.Dealing with customer refunds Working within established guidelines, particularly with brands. Receiving and storing the delivery of large amounts of stock. Keeping up to date with special promotions and putting up displays. Responsible to develop good working relationship with the customer. Have altogether depth knowledge of handling customer service queries for intimal to final stage. Major responsibility was to ensure proper and smooth services of the post- paid pre-paid connections after delivery and activation of sim card services. Academic Qualification: High School (1998) IT Skills: Technical Skills : MCITP – Active Directory Administration Applications: Microsoft Excel, Microsoft word DOB : - References: Available upon request.