Tamara Robinson
M |- E-Resides in NORFOLK, UK
Summary
An adaptable and personable PMO specialist with a breadth of experience across different industries and sectors. Self-motivated professional and dependable thriving with a variable workload working autonomously or as part of a dedicated team. Strong interpersonal skills and a clear communicator, my main objectives are to achieve accomplish and perform successfully, whilst enjoying my work.
Skills
Solid proficiency in project management methodologies and best practices.
Setting up of tools and standards for managing the project.
Planning, tracking, reporting on outputs and outcomes.
Information & logistics management.
Financial management information.
Project auditing & health checks.
Setting & tracking of project procedures.
Quality assurance.
Office 365
ProjectPlan365
Microsoft Project
Visio
Jira
SharePoint
HP ALM (QC)
Experience
SAP PMO Consultant | LeasePlan - Netherlands Sep 2017 to June 2018
Agile PMO mobilization for one of the largest roll outs of SAP S4/HANA across Europe. A proactive role embedding methods, processes, governance and standards as part of the end to end PMO function. Initial review of reports and trackers led to improving the Weekly Management update by implementing a new standard Weekly Status Report and aligning to client expectations. Reports focussed on building robust accurate, informative and relevant information, particularly top five RAID items. Collaborated with PMO Scrum Master to establish build capacity and sprint estimate and actual reports. Formed initial organisational structure. Monthly cadence and terms of reference established. Reviewed and realigned document deliverables to client standards and branding. Proposal for cradle to grave redesign of SharePoint site, aligning to SAP phases accepted and delivered. Site included Workflow Records Centre delivering best practice and audit trail for Document review, approval and retention. Defined Programme Stage Gate criteria process and documentation information standards. Deep dive into Project's working alongside PM's ensuring delivery criteria is in place and reporting status back to Programme Manager. Input into weekly Programme Communications. Championed user training in client preferred Programme Management tool, Jira.
SAP PMO Consultant |Muntons plc - UK Jan 2017 to Jul 2017
Promoted and embedded Project Management governance, methods and ASAP standards within the Project and workstreams, alongside working closely with the SAP Partner. Developed weekly consolidation of big picture for Sponsor and Steering Group using information gained from weekly status reports. Implement and set comprehensive tracking processes to monitor performance from Blueprint mop up phase to go live, RAID Log. decisions log, resource plan, weekly status reports, change control and management of Project documentation. Direct quality assurance by initiating and carrying out monthly Project health checks and audits. Drive risks and issues to conclusion. Produce and manage overall Project plan. Set in place testing templates, issue logging process and reporting requirements. Produce first draft of Cutover plan.
SAP PMO Lead | McLaren Automotive - UK Oct 2016 to Dec 2016
A proactive role promoting Project Management methods and standards as part of the end to end PMO function. Provide reporting of aggregated data to multiple audiences regarding testing and resources. Collaborate with Training team to support the Communications and Stakeholder Engagement process.
SAP PMO Analyst | Honda Of The UK Manufacturing Ltd - UK May 2015 to Aug 2016
Charged with supporting the successful execution of Phase 2 of the Programme. Refreshed the indirect Procurement policies and guidelines resulting in Director sign off. Project Manage the implementation and roll out of a usable SharePoint Bootstrap design intranet site. Worked closely with a developer to determine wire frame concepts, mapping document for visual context and content writing. Support Test Manager utilizing HP ALM (QC) and SAP. Manipulate data from HP ALM to build Real Time MI for testing and defects. Determined Business Transformation FAQ strategy, Authored and support the Hypercare production incident process for Phase 2. Produced traceability matrix for process validation and testing requirements. Produced IT Service Model recommendations and research for the Programme Manager.
SAP PMO Co-ordinator | Cambridge University Press - UK Jun 2014 to Apr 2015
Charged with supporting the successful implementation of key global Projects. Production and maintenance of quality, accurate project control documents including status reports, project plans & RAID logs. Manage project administration, collect, monitor and follow up on actions, plans, preparation of reports & presentations; providing MI accordingly. Meeting facilitation, support PM's with ad hoc requirements. Supporting UAT, producing defect MI, tracking defects to resolution.
PMO Travel Manager | Tate & Lyle - UK Feb 2014 to Jun 2014
Experienced PMO consultant appointed as PMO Travel Manager. Working in a Global Programme Office managing, process improvement and controlling spend across EMEA and US travel. Negotiating flexible travel fares for a high volume of travel bookings, alongside managing third-parties in a challenging fast paced environment. Tune quickly into new environments implementing new disciplines very quickly and effectively communicating them across to all levels.
Various short-term contracts - UK Sep 2012 to Jan 2014
Project Consultant - Private Sector
Marketing Lead - Non-Profit Sector
Mailing Manager - Commercial Sector
Content Writer Researcher - Freelance
Office Manager | LifeSaver - UK Feb 2010 to Sep 2012
Office Manager for entrepreneur and his start-up FMCG. Sourced suppliers of IT, haulier services, couriers, H&S professionals, building contractors, travel agent negotiating best prices. Managed on site IT, HR duties and responsibilities, company insurances including cars. Managed research and correspondence regarding products. Organise and manage all business travel. Completion and submission of company confidential material. Implemented office management procedures and embedded ISO9001 into the business. Delivery of ad hoc projects – new product development and office move. Implement IP Library. Supervise office staff members in daily tasks and performance.
Procurement Analyst | Aviva - UK May 2008 to Sep 2009
IT buyer for business area, £11 million pound spend during 2008. Hands on approach required firstly to master the Purchase to Pay (P2P) system. Researched suppliers and gained momentum against outstanding payments, finally allowing control of IT budget. Instigated, documented and communicated the payments process for business area in conjunction with the wider accounts payable team. Produced monthly analysis & ad-hoc statements of account that fed into the overall financial big picture. Proactively sourced new suppliers, thus driving improvements in company terms, services and processes and built open & honest relationships with my suppliers. Maintained a CMDB and collected information to produce hardware/software maintenance support information. Once the decision was made to decommission this area I successfully re-negotiated shorter terms and costs with my suppliers.
Service Development Analyst | Aviva - UK Jul 2007 to May 2008
Support subject matter expert ensuring Variable Service Levels were in place in order to support Aviva's Critical Systems. We identified, analysed system agreement information to determine our end to end service agreements. After establishing this we put in place an appendix spreadsheet which fed into the CMDB which underpinned data held within Axios Assyst – ITSM Software. Following integration of our business area we moved on to implement, develop and support an IT Service Desk using the appropriate processes determined by ITIL. We began by proactively developing a problem and incident process, severity process and root cause analysis synopsis
Service Reporting Analyst | Aviva - UK Aug 2004 to Sep 2007
IT Reporting Analyst role within the IT Service Reporting team. My role was to collate & manipulate data to produce quality daily, weekly and monthly reports, for example production of a 30-page Service Review Report for review at Director level. As this document became onerous yet highly important I introduced a quality approach document to assist with its completion. To support Report outputs and manage stakeholder queries I would attend weekly and monthly Service Review meetings. Put in place project plans showing our weekly, monthly timescales, constraints, assumptions and dependencies and championed the production & maintenance of a Service Reporting Catalogue used as our book of work.
Project Consultant | Aviva - UK Jun 2000 to Aug 2004
Assignment based working as part of practice pool, placed within numerous project/programme offices to undertake work that is required to maintain the governance of projects/programmes. Often working autonomously responsible for my own word load but within agreed assignment boundaries. Produce project plans, costing information, monitoring & controlling processes to track project progress, maintaining tight governance controls at all times. Manage & maintained programme resource plan for some 600-programme staff. Support PM's with ad hoc requirements from initiation to close down.
EA/Project Assistant | Aviva - UK Jul 1998 to May 2000
Provide management support to two Executive Director's within business area. Proactively manage two appointment schedules, electronic & paper based. Prepare daily packs for meetings, coordinating agendas and papers. Organise business travel arrangements, hotel bookings car, airline reservations and prepare concise itineraries to match. Manage & research internal & external correspondence manipulating key systems to obtain critical information. Handling of expenses, confidential material and screening of all telephone calls. Report preparation by collecting & analysing information. Provide Programme office coordination.
Operations Team Leader | Aviva - UK Nov 1996 to Jul 1998
Joined business area as a temporary member of staff, within four months accepted a role as a Team Leader. Delegation and management of work ensuring our key performance indicators were met daily. Daily re-organisation of shift patterns and resources, depending on workflow allowing for shortfalls within previous shifts. Executed staff appraisals every 6 months.
Education and Training
August 2018 - Graduate Certificate in Project Management
December 2012 - Refresh ITIL Foundation Certificate in Service Management Self-Development
July 2007 - ITIL Foundation Certificate V3 in Service Management Accreditation
April 2003 - Facilitation Course Helmsley Fraser
May 2002 - Working within Projects CITI Accreditation
October 1997 - National Examination Board for Supervisory Management Certificate
GCSE's Grade 2 and above - Math's, English, French, German, Biology
Interests
Foodie, travelling, cycling, reading, writing and living!
