Tania Smith

Curriculum Vitae Of Tania Karen Smith To whom it may concern, I am a very passionate individual, full of energy and ready to take on any challenge that life presents to me. The principle of establishing positive customer relations lies very close to my heart because I firmly believe that a satisfied customer contributes positively to the financial health of an organization. Hence, my strong desire to make sure that every customer that I interact with leaves as a happy customer. I also believe in what I call the ‘three Ds’, which are dedication, diligence and discipline; thus, I’m always very dedicated; extremely diligent & always disciplined. My three D philosophy allows me to excel in whatever I set my mind to. I am inspired, motivated by and strive for growth in general – that is growth of the individual & organization. I have solid presentation, business, interpersonal as well as public communication skills. My vision & take on life as well as my impeccable communication skills sets me apart from my peers. My life is governed by the ‘add value’ principle, and I’m fully persuaded that my presence & flair will add tremendous value to any organization. This, I believe, is what contributes to me being an invaluable asset to any organization Furthermore, I am fluent in both English and Afrikaans. I also regard myself as a professional individual who is assertive, practical, and pays attention to detail. Some of my other attributes includes the following: •I have a hardworking personality, •I am able to handle complex problems with clear outcomes •I have a well set professional approach to all stakeholders in my working environment •I am very adaptive to company culture, •I have solid communication skills with a well-balanced anxiety I believe that I am the most suitable candidate for this position, the only thing that I need is for you to give me the opportunity to prove myself. What follows, is my detailed Curriculum Vita for your perusal. Personal Particulars Name:Tania Karen Surname:Smith Identity number:- Home address:14 Davey Road Bosmont Johannesburg 2093 Contact numbers:(C):- Gender:Female Ethnic groupColoured Marital status:Married Dependants:Two handsome fellows Languages:English (read and write – excellent) Afrikaans (read and write – excellent) Drivers licence:Code 8 Health:Excellent Qualifications Secondary Education School: Coronationville Secondary School Standard passed:Matric Tertiary Education Institution:Global University Bachelors Degree in Theology (undergraduate) Date: February 2010- April 2013 Institution:Academy Of YorkLife Coaching Certificate Date:June 2013- January 2014 Institution:Iqraam Development Consulting Business Administration Certificate Date:July 2016- December 2016 Previous Working Experience Company Name:Nedbank (Call Centre) Position held:Collections Agent / Controller Duration:13 March 2006- 31 July 2014 Main Objective Collection of delinquent accounts Liaise with clients for payments Update clients’ details Review overdue payments, reduce risk management Monitor progress and take action Prepare refunds on request, inbound and client care System Knowledge Outlook Microsoft Office NBPL Collections NTE NAS Banking Platform Avaya Telephones Debt Manger Other Objectives Occupational Health and Safety Adhoc tasks (first aid level three) Accident and incident investigator ( credits: 3) OHSACT for management (credits: 4) Contact Person:Natasha Yard Contact Details:- Currently Working Experience Company Name:SA Underwriting Agencies Position held: Administrator Duration: 03 September 2018 to date Job description Description: Client care Call Centre Agent – Tania Smith Main Purpose Provide a service to clients that will lead to client satisfaction and financial growth for the company. Answer incoming calls efficiently from clients, ensuring that clients get assisted timeously, deal with inquiries and queries relating to company and ensuring that calls get routed to correct departments. Deal with overflow calls of the company and route them to respective departments via email or telephonically. Key Competencies Verbal and written communication skills Phone skills Listening skills Problem analysis and problem solving Customer service orientation Attention to detail Judgment Adaptability Stress tolerance Resilience Multi-tasking Be a team player and take responsibility for own development initiatives Deal with client queries timeously in an open, professional and empathetic manner Actively participate and contribute toward the team Co-operate, support, encourage and interact with other team members Time management Key Responsibilities Ensure all- e-mails, are sorted timeously - emails sent out to relevant departments get copied and pasted to IMS - data is updated and captured to spread sheet for stats purposes daily - data is loaded according to the relevant detail required for the spread sheet 4. Other duties as Assigned From time to time there might be situations where you are asked to take on extra tasks or assist in areas outside of your traditional role. Receiving of all incoming calls and transferring to all relevant departments Handling of call overflows from different departments SMS Survey feedback checked and reported daily to relevant departments on all poor service rating. Data is captured to spread sheet for reporting purposes. Taking messages and ensuring that internal follow ups with relevant persons in each department are made to ensure client is contacted First call resolution Voice messages are checked timeously; clients are contacted and transferred to relevant deportments. Voice message count is captured on spread sheet for reporting purposes Admin duties delegated by your manager or senior or to be completed on stipulated deadlines provided Reception: Relieving team member on reception duty for Lunch/smoking/bathroom breaks. Assist walk in clients and normal duty of call taking. Contact Details: Hope Mosomi -