Taranjot Kaur Saini

 Taranjot Kaur Saini Contact : - Email :- A dynamic professional with 6+ years of experience in Project Management/ Operations Management/ Logistics and Business Analysis. Considerably experienced in a Project Management and Business Analysis Keen to train people in Logistic, Identifying gaps and assisting them in overcoming the challenges in Packaging, Warehouse Operations, Port Operations, Documentation, Shipment and Bagging. Wild Nest Travel & Photography Pvt. Ltd., a Start-up specialized in Wildlife & Photography Tours - October 2015 – May 2016 Chief Responsibilities: Operations Management & Project Management Managing BAU – Building up domain related websites for business profitability. Doing research & analysing business requirements at the Business Development & Formulating Business Plans. Managing HR Operations – Formulated Company policies/ Hiring / Salary/ Leave Management/ Exit Management Managing IT operations – Content writing (blogs/ articles/ travel packages)/ SEO/ SMO. Business Analysis for process improvements DMI Pvt. Ltd – A textile trading Company – December 2013 – August 2015 Worked on - Project: Texchange Chief Responsibilities: Operations & Project Management / Business Analysis Responsible for research & analysing business requirements, documentation, Project Management, and cost estimations for the project. The World’s 1st online Textile B2B portal - named www.texchange.biz for Greige yarns / Greige knitted fabric & Greige woven fabric. Specification analysis for the project up running. Mapping requirements, providing best solutions involving evaluation. Defining scope of project and finalising project requirements. Worked closely with Marketing teams involved in the project, including business analyst’s team, testing team. Engaging with a variety of business entities to gather business requirements to solution implementation mapping to the project requirements. Holding review meetings to monitor progress of the project as per schedule/ budgets. Regular tracking and reporting of project (actual and reforecast) against project plans. Communicating the same to the top level management. Creating/maintaining documentations for references – BRD’s - (Business Requirement Document) / FSD’s – (Functional Specification Document). Providing High level & Macro level status of the Project to the Management as and when required. Resource Tasks Monitoring. Retrospect study of the project. Performing testing under UAT / Smooth acceptance of delivery of the modules/ Go Live on the web Up running of Project Management activities Assisting Marketing team in promotional activities - Banners/ Brochures/ Advs etc Coordinated project with strong attention to details, ability to work with staff at all levels within the organisation. HCL Technologies - March 2010 – July 2011 - Project: DPSG (Global OMC) Senior Specialist – Command Center Chief Responsibilities: Incident Management Remote monitoring, troubleshooting, configuration Handling of incidents & problem trouble tickets queued through remedy Coordination between Level I/ Level II engineers and end users Responsible for meeting the response SLA and resolution SLA for all high severity incidents (SEV 1, SEV 2 and SEV 3) by taking the complete ownership until the issue is resolved. This requires involving all the business partners/ stake holders and resolver group on same platform to work together for continuation of business as usual. Co-ordinate / Follow up for necessary approvals with Client and Management. Working with Vendors like HP, Verizon, Sprint to ensure timely attention to maintenance concerns. HCL Technologies - November 2006 – October 2009, Project: Global (AMD-OMC) July 2008 - October 2009 - Shift Lead – IT Service Desk Chief Responsibilities:- Project & Team Management Resource management for the shift SPOC to manager and service owner with reference to the shift Owns and manages escalations Initiate or participate in severity 1 calls for the shift as required Managing and modifying technical documents / Updating the knowledge base. Monitoring and enhancing the performance of the team in the areas of productivity, customer satisfaction, and employee satisfaction and employee development. Conducting technical trainings in coordination with other tracks. Managed a team of 4 members remotely for Chennai. November 2007 – June 2008 - Analyst Team Member Chief Responsibilities:- Independently resolve tickets within SLA Adheres to standard operating procedures / work instructions Follow the shift hand-over process Updating work logs Categorizes as per CTI as appropriate November 2006 – October 2007 - Trainee (GNIIT) Joined HCL Comnet in November 2006 for 1 year of internship known as Professional Practice via GNIIT program. Accomplished the following Trainings / Workshops Academia ITIL V2 Foundation Course Business Communication Problem Solving Skills Self-Motivation & Time Management Team Building Strategies Academia Holds membership of:- 1. PMI - ‘Project Management Institute’ since Oct 2014 2. PMI North India Chapter 3. IIBA - ‘International Institute of Business Analysis’ since Jan 2015 4. IIBA Chennai Chapter Masters – MBA in Operations Management Symbiosis University, Pune in 2014 PG Diploma in Cyber Law from Asian School of Cyber Law, Pune in 2011 Masters in MSc. IT from Kuvempu University, Karnataka in December 2008 Graduate in Bachelors in Computer Applications from Guru Gobind Singh Indraprastha University in 2007 GNIIT course from NIIT Limited in 2007 Senior Secondary School Examination (XIIth) from CBSE from Dashmesh Public School, Vivek Vihar, Delhi in 2004 Secondary School Examination (Xth) from CBSE from Guru Nanak International Public School, Ludhiana in 2002 Certifications Attained ITIL - Information Technology Infrastructure Library V2 Internal Certified in Microsoft Office System 2007 & Windows Vista Completed the SWIFT JYOTI Program from NIIT Foundation course in photography from Indian School of Photography Date of Birth : 13th September, 1986 Marital Status : Single Gender : Female Language Known : English, Punjabi & Hindi Personal Achievements Worked as an Editor of INSIGHT for 1 year (quarterly magazine in NIIT) Selected as one of the Participants in INDIA STUDY PROGRAM Worked as a C.R in college. Strengths Confident, co-operative, philanthropist, dedicated to the assigned job. Optimistic attitude with quick learning and good management skills Hobbies Fast Driving, net savvy, collecting quotations, stamps and coins, photography, reading books (Non Fiction), listening music, likes to participate in marathons, interacting and understanding people