About
Computer Engineer with 10 years of experience in technical & managing IT Resources, Microsoft OS, Networks, IT Equipment’s & business application is looking for a dynamic position in a dynamic organization that allowing me to employ my experience, knowledge & interpersonal skills.
Education
University Of Jordan Jordan 2001 - 2006
Bachelor of Computer Engineering
Experience Operation Director Jan, 2013 – Present
Lead IT Department activity & resources including Engineers & business applications to guarantee smooth running of all IT systems & services within business cycle & procedures.
Manage IT Projects by Analyzing business requirements & working closely with vendors to implements & deliver IT systems which meet business cycle & procedure such as SAP ERP, weigh bridge software, CRM, OBLF, level 2 – level 3 interface, scan handheld integration with SAP, CCTV, Website, Hosting & any IT Related projects.
Member of the team who test, implement, report SAP ERP by gathering business cycle procedures, Master Data, for all deployed Modules & match it with test result.
Testing & reporting business application (bugs, enhancement) Manage and monitor System change activity with vendors and check impact of changing on the system
Organize training & presentation for users & employees on how to use systems & prepare documentation & references on how to use IT systems.
Prepare IT budget & obtaining competitive prices from suppliers, to ensure cost effectiveness to our company.
Coordinate with Vendor for the commissioning of IT Systems including ( Servers , Networks devices, Business Application & report, solve failure in the existing IT services to bring it up within the committed SLA (service level agreement).
Experience Network & System Engineer Nov,2009 – Dec,2012
To Identify, Design, install, maintain and support computer communication Networks (Switches, routers, firewall and Wireless access point).
Provide Routers and Switches configuration including TCP/IP, LAN, Wireless, Security)
Installation, configuration, administration & troubleshooting of windows operating system including (Domain controller, TCP/IP, DHCP, DNS, User accounts, group policy, backup, Remote access, IIS, FTP and anti-Virus).
Administration and managing of Mail services.
Administrate and support Communication system (Analog unit, IP PBX, IP telephone,paging server, VOIP loud speaker & analog phone.
Ensure the smooth operation of communication Networks in order to provide maximum performance and availability for the users.
Responsible for monitoring the IP network and responding to outages.
Troubleshoot and identify hardware and network equipment problems and failures Maintains the Network’s physical and logical structures.
Experience Client Service Support Nov,2006 – Nov,2008
Rule of Law Project
Hardware and Software Installation Win Server 2003, desktop Win XP, Networks (Switches and router), Software needed for Courts automation (Court applications, Antivirus,MS Office)
Identify, diagnose and solve end-user problems with IT equipment (Server, PC, printers, scanners, Network cable troubleshooting, etc.) and Court applications.
Provide training and interactive presentation to the court staff (end users, judges, Court technical persons) on court applications.
Interviewing and gathering client’s requirements & complaints to ensure client satisfaction.
Upgrading, Testing and Reporting (problems, bugs, Enhancement and Feedback from the Clients to other IT units for resolution, track resolution status and communicate status to effected end users.
Coordinate and Assist with programmers, analysts, installers and maintainers in the implementation of automated courts to ensure success of the system.
Languages
Arabic Native (writing, reading, conversation)
English Professional (writing, reading, conversation)
Skills
Managements, Project Managements, Team leadership, IT Technical, Law,
Strong Accounting & Financial skills, Travel Expert.
