TASHANA CLACHAR
CUSTOMER SERVICE SUPERVISOR
Portland, Jamaica--LinkedIn Profile
PROFESSIONAL SUMMARY
Driven and detail-oriented customer service professional with 8+ years of experience in resolving complex customer inquiries. I am personable, reliable, and able to perform duties with minimal supervision. I have a proven ability to empathize, establish rapport with clients and exceed expectations.
SKILLS
Customer service and support
Phone and email support
Training and team building
Oral and written communication
Time Management
Conflict Resolution
Microsoft Office (Words and Excel)
EXPERIENCE
TRUE NORTH VENTURES LTD (A subsidiary of GraceKennedy Money Services)
CUSTOMER SERVICE SUPERVISOR
SEPTEMBER 2013 - PRESENT
Money transfer operator that provides a safe and efficient means of moving money from person to person, locally and internationally.
Processing 100+ inbound/outbound monetary transactions per day in a short period of time to guarantee customer satisfaction.
Utilizing the FX Trader (Foreign currency exchange) system to effectively convert up to 5 foreign currencies to local currency and vise-versa
Supervise/manage a group of 6 employees at a time, ensuring that the daily targets are met, and company guidelines are adhered to.
Resolving customer-employee inquiries and employee-employee conflicts.
FLOW | FIELD-SALES CLERK
DECEMBER 2010 - JANUARY 2012
Telecommunication organization that offers bundles, mobile, tv, broadband and home phone services.
Visited an average of 50 leads per week, island wide.
Utilized sales and interpersonal skills to gain the interest of prospective customers and was able to meet the cellphone sales quota per month.
Assisted customers with the configuration of their devices, while providing information on the functionality of same.
Maintained organized records of all sales leads and/or customer accounts.
EDUCATION/QUALIFICATION
University of Commonwealth Caribbean - Executive Certificate in Human Resource Management - March 2022
Certified NCTVET Customer Service Representative/Administration Assistant - March 2020
Certified Grace Kennedy Customer Service Representative - Renewed yearly since first issued in September 2013
High School Diploma - June 2007
