Teanny Vargas

TEANNY VARGAS CUSTOMER SERVICE Personal Profile Contact Details In Customer Service industry with over 6 years of experience specializing as a Sales, Customer Service and Technical Support Representative for global services companies. I can implement Exceptional Customer Service at local and global levels, as well as provide unique strategies to improve any weakness in the department. My greatest strength is my Customer Service industry awareness, which enables me permanently enhance the existing and brand new customer’s satisfaction with the services and Business. Throughout this amazing journey I resolved customer’s complaints while identifying problems and taking appropriate corrective actions, demonstrated professional etiquette and manners, improving 40% positive feedback forthwith, Frequently set up training materials, therefore, improves the effectiveness of the customer service department by 20%, promoted to the Quality department in 6 months owning the excellence and delivering excellent client service, recognized several times by directors as the best Quality Analyst of the entire of company, as a Quality Analyst I developed new sites of the company in South Africa and Melbourne during the years 2017 to 2019 due to the integration of a complex customer satisfaction system with training, refreshers presentations as a well as coaching, received commendation from supervisors and recommendations from peers, trained 100+ new customer service representatives and over 10 new Quality Analyst in within my department, streamlined customer service department operations by introducing a series of rigorous training sessions, revolutionized customer service gauging mechanism, thereupon increased the efficiency of the department by 30%, explicitly responded 500+ customer calls per year, prepared power points presentations for employees as a manual on the Dos and Don’ts customer service. Number: - Email:-Address: Apt 302 Aquas del prado 7, Santo Domingo, Dominican Republic. Being in the Call Center Business for this years I have created, strategy development, sales skills, ability to work under pressure, maintain the patience, attentiveness to details, clear communications skills, always keep a positive attitude, proficiency in time management, build empathy in necessary times, willingness to learn and more. Honors & Achievements Maintained a 97% satisfaction rating over a 12month period as a customer care and technical support representative.. Scheduled and staffed coaching session for 40 weekly new hires employee. Went above duties as a Quality Analyst to implement customer satisfaction presentations used for more than 300 past and current employees and other business departments. Work Experience Quality Analyst ERC Internaltional, INC. Santo Domingo, DR. 2016/2019 Present. This is a call center which hires English speakers in DR in order to fill positions on different projects. I work for the Altice campaign as a Quality Analyst. I am required to keep and improve the client's guidelines in order to improve the clients experience with the services. Sales Representative VIXICOM LLC. Santo Domingo, DR. 2014/2016 This call center hires English speakers with the purpose to fill different positions as the necessary of the project. I used to offer education to applicants for certain positions within the Gigats website. First I was required to ask questions for an interview and then recommend online education in order to best suit the requirements of the employ they were applying for. As soon as they accept the online education with the adviser I had a complete sale. Personal Interests Playing the Saxophone, Flute and Clarinet Charity Weekend Volunteer Work Tutor for English, Math, and Science Traveling, Swimming, Volleyball Writing movie Screenplays Academic Background Dominico Americano Currently Attending (2018-Present) Conversation English Classes Licence in English teaching Liceo Maria Trinidad Sanchez High School Diploma -) First Honors (Freshman, Sophomore, and Junior Years) Member of the School's Acting Club Member of the Volleyball Team