Temitope Omolehinwa

Temitope Omolehinwa I MCMI I MBA I MHFA Lagos, Nigeria -- linkedin.com/in/temitope-omolehinwa-i-mcmi-imba-i-mhfa-ab12b6125 http://www.hayafrica.org Summary I currently work as a Project Manager and a Business Strategist. I am MBA Global Business Graduate and a Chartered Management Institute UK (CMI) level 7 holder in strategic management and leadership. I am a result proven project manager with some background in Agile methodology and experience in all phases of project management. I am also a very passionate customer service specialist who believes in delivering authentic and amplified service, which can generate positive business outcomes – an increase in revenue. In addition, I am a specialized result proven employee engagement and staff retention personnel. I am a creative, driven, entrepreneurial individual with great versatile and interpersonal skills as well as the ability to foster a great working environment. Experience Project Manager & Customer Excellence Strategist Reliance Infosystems Aug 2019 - Nov 2020 (1 year 4 months) . Led project to create a corporate intranet platform. This application automated most of the organization’s manual processes and I fast-tracked this project within 2 months of joining the organization by setting a project management structure for the company. • Led and managed an ERP development and integration for a conglomerate of companies. This included developing the project charter and detailed project plan, carrying out risk analysis, managing the project scope, reviewing milestones, and managing client relationships • Communicated, coached, and coordinated project teams. I did this effectively by introducing daily standup meetings to provide progress reports on projects. • Developed and created marketing plans and strategies with my Team. • Carried out industry and market analysis. • Supported the establishment of the Customer Excellence Department by carrying out a needs analysis for the desk and establishing the roles of the customer excellence function. . I also played a role in developing a Customer Experience strategy, which cut across creating customer journey plans and staff planning for the customer excellence unit. Head House Keeper Trainee / Consultant glh Hotels Oct 2018 - May 2019 (8 months) . Carried out research on the engagement and turnover issues in the hotel and provided valid and practical recommendations to improve employee engagement and staff retention. • I managed Guest requests, complaints, and queries regarding all things housekeeping and other issues in a timely and efficient manner. • I effectively coordinated the Floor Supervisors of the hotel. With my eye for detail, I was able to spotcheck rooms for VIP Guests and showrooms, to ensure rooms match the standard of the hotel. Temitope Omolehinwa I MCMI I MBA I MHFA - page 1 Internship Trainee PwC Ghana Sep 2017 - Dec 2017 (4 months) Audit & Assurance Unit • Audited financials of three major companies during my work stay PwC; GOKALS Laboratories, AWDF, and Greenfield farms. In respects to Greenfield, my team and I helped closed and balanced like a financial statement for the years 2014,2015 and 2016. • I was part of a team that conducted a benchmark survey of companies in various industries in Ghana. This included helping modify the survey, interviewing the participants, compiling findings, interpreting and sending feedback to the participants. • Compiling surveys of participants after training sessions held by PwC and reporting findings to Training Leader. Chief Operation Officer Pamiomas Studios Feb 2016 - Dec 2017 (1 year 11 months) • Started this production in 2016 and hence I had to draw a strategic plan for the business: Vision and mission statement. • I wrote, directed and produced every web series/production. Our first web series which was premiered on out then new Instagram page got 7000 followers in two weeks. This was due to the strategy of getting on board various socialites from different works of life, in addition to this was good and entertaining content. • Supervising of subordinates Manager Paj Designs Sep 2015 - Apr 2017 (1 year 8 months) . I oversaw the securing of painting contracts for the company. During my stay, we had an average of two minor jobs per working day and 1 major job per weekend. • I oversaw the recruitment and training of designers. It was my duty to ensure that staff had training online at least once a week. • I managed relationships with all clientele and ensured that we had a good working relationship • Overall, I oversaw managing the affairs of the company: finance, marketing, internal processes, learning and innovation. Youth Specialist Vodafone Mar 2015 - Dec 2016 (1 year 10 months) • Part of a selected team of youths nationwide in Ghana, who were engaged to create a new youthfriendly network for the youths (Vodafone X) • We went through brainstorm session to come up with different packages that were to be run on the network including call charges, airtime and bundle packages. Within the team, my group won the pitch for the brand name – Vodafone X • We created a marketing plan for the new network; including getting various socialites on board to push the network. Temitope Omolehinwa I MCMI I MBA I MHFA - page 2 • Today VodafoneX is the number one network of choice for the Youths in Ghana. Assistant Student Event Coordinator Eco House Ghana Sep 2013 - Dec 2016 (3 years 4 months) • Planning and organising of various shows on campus: Fashion shows, Artiste Night, Beauty Pageants, Symposiums, etc. • Booking and Training of models and various entertainment acts. • Booking and coordinating vendors for our events • Events Brainstorming and drawing proposal for sponsorship of events. We had a minimum of two events per semester and successfully secured sponsorship for all events. One of my greatest achievement and challenge was when I was tasked to put together a fashion show in a week. My team and I had to reach out to designers, models, makeup artists, stage and light technicians within a week. Thanks to good-work relationship all participants got on board and we had a very successful show. Education Coventry University London MBA GLOBAL BUSINESS, Business Administration and Management, General 2018 - 2019 During my MBA we were taught to practically apply various business models to various organizations in today's world. I was able to develop a Marketing Plan for IKEA, Analyse KLM/AIR FRANCE CSR strategy and provide recommendations to improve their CSR strategy. Finally, in my last term, my project was based on employee engagement and staff retention issues in a 4-star Hotel in the UK. Primary research was carried out and based on the findings, valid and practical recommendations were provided. University of Ghana Economics and Information Studies 2013 - 2017 Licenses & Certifications CMI LEVEL 7 IN STRATEGIC MANAGEMENT AND LEADERSHIP - Chartered Management Institute Diploma in Mental Health Studies - Alison - Free Online Learning- Higher Education Teaching Certificate - Harvard University- Skills Temitope Omolehinwa I MCMI I MBA I MHFA - page 3 Management • Research • Customer Service • Public Relations • Marketing Strategy • Project Management • People Management • Strategic Planning Honors & Awards University of Ghana (SRC) - Significant Contribution to Entertainment and Social Event for the 2016/2017 Academic Year - Student Representative Council (SRC) May 2017 Best Project Management Group - Coventry University London Jul 2018 During our Project Management module, I lead a team of 5 individuals to carry out a project and We Emerged as the Best Group out of 150 students Temitope Omolehinwa I MCMI I MBA I MHFA - page 4