Thatoe Oratile Molema

Curriculum Vitae Of Thatoe Oratile Molema 28 Grenada South Street Silverstone Country Estate Centurion 0157 Contact: - Email:- …………………………………………………………………………………………………………………… Objectives To obtain a position in business and tourism related field. I have the necessary qualification to offer the first-rate service and I have gathered enough experience in the industry. Personal Details Name Surname Gender Date of Birth Nationality Passport Number Marital Status : Thatoe Oratile : Molema : Female : 06 March 1981 : Motswana : BN- : Divorced Work Experience  Inbound African Travel Designer (East Africa Region) – Journey Beyond Travel 01 November 2018 31 June 2020  Plan and sell transportations, accommodations, insurance and other travel services  Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations  Provide relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to travellers  Book transportation, make hotel reservations on Tour plan  Advise accounts to chase for payments  Use promotional techniques and prepare promotional materials to sell itinerary tour packages  Deal with occurring travel problems, complaints or refunds  Attend travel seminars to remain updated with tourism trends  Enter data into Tour Plan and maintain client files  Network with Agents and Tour Operators  Maintain statistical and financial records  Inbound Tour Consultant- Africa Zovet Tours cc 20 April 2015 -28 October 2018                Liaising with transport companies, airlines, hotels, and resort representatives. Agreeing service levels, contracts, and costs Confirming customer names with Hotels and airlines Collecting, evaluating and responding to client’s feedback Using market research information, to guide decisions Providing pricing information Handling bookings, invoicing and issuing of tickets To ensure clients expectations are met and the highest of delivery service is driven through the business To build and retain relationship with clients To ensure effective communication with the clients all the time. To ensure that all correspondence, documentation, proposal presentations, are delivered accurately and timeously To follow-up with clients and leads Issuing vouchers Handling of complaints and problem solving           Skills Acquired at Journey Beyond Demonstrable interest in travel Tour Plan (Booking System) Knowledge of key holiday destinations Excellent interpersonal skills Communication skills Organizational skills Customer service skills Commercial awareness Good time management skills  Office Administrator- Africa Insight Tours (pty) LTD (Botswana) st 1 April 2011 to March 2012,  Making arrangements for transport, accommodation, tours, activities  Contacting airlines, hotels, and ground transport companies such as coach operators to make suitable arrangements  Advising the clients about travel issues including required documents and the financial matters, such as appropriate exchange rates  Using the computer database to research information about fares and hotel ratings  Dealing with and documenting complaints in an efficient and diplomatic manner  Performing general administrative tasks  Making alternative arrangements for clients who have had their trips interrupted by unforeseen issues  itineraries and ensuring that all needs of the client are met          Skills Acquired at Africa Zovet Enthusiasm The ability to cope under pressure Flexibility Confidence Good sales skills both over the telephone and face to face A competent grasp of geography Good oral and written skills Competent organizational skills The ability to work well as part of the team  Administration – Spar (Botswana) 28th August 2010- 31st March 2011       Interdepartmental transfers Invoicing the received stock using SIGMA system, determining the GP and the selling price from the cost price Putting certain products in and out of promotion Wastage, expiry and damage data capturing Product claims Mark up and mark down of products  Frontline Supervisor- Spar (Botswana) 5th June 2010-26th August 2010  Do stock taking in the kiosk and capture the results in the computer and see if the balance with the sales report  Attend to customer complaints and resolve them  Place order for kiosk stock  Changing shifts  Discipline and manage cashiers  Administration- Price Control - Spar (Botswana) 7th April 2010 to 4th May 2010  Checking if prices created are valid from the till and the telexon  Putting the price labels  Doing the price check by using the till while on the trade mode  Checking if all the products have price labels and putting price labels on the ones that do not have price labels Education Name of Institution Nelson Mandela Metropolitan University (George Campus) Course National diploma Tourism Management Year of study- Subjects *Travel and Tourism Management, I, II, III *Travel and Tourism Practice, I, II, III *Tourism Development I, II, III *Marketing for Tourism I, II *End user Computing (Microsoft package) *Law for Tourism (Law of contracts and specific contracts) *Tourism Management Practice II (Internship) *Media and Public Relations *Communications    Secondary Education- Cambridge BGSCSE-Selibe Phikwe Secondary –Botswana Referees 1. Takalani Ramukumba (Lecture) Nelson Mandela Metropolitan University Private Bag X6531 George Tel: -/- 3. Tim Race (Director) Africa Insight (pty) LTD Gaborone Tel:-/- 2. Bernard Manywandah Wenzel Group of Spars Po box 281 Gaborone Tel:- 4. Boitshoko Kepadisa (Ex Colleague) Africa Zovet Tours cc 396 Jan Smuts Avenue Valley Centre-/-. Elizma Fourie (Team leader and Training Manager) Journey Beyond Travel Randburg Tel: - /-