Thea Adiova

THEA LUMBRE ADIOVA San Roque St,Poblacion Central Sison,Pangasinan CP#-/- CAREER OBJECTIVES: To join a very dynamic and progressive company that can develop and utilize my acquired skills and knowledge for the benefits of both parties. WORK EXPERIENCE CUSTOMER SERVICE REPRESENTATIVE June 12,2015 ACQUIRE PHILIPPINES ROBINSON BETA B ORTIGAS AVENUE,PASIG CITY J =making reservation over the phone for Australian customers and New Zealand.Answering emails and tracking them using the Zendesk. *ACCOUNT ASSOCIATE January 10,2014-May15,2015 VXI GLOBAL HOLDINGS INC SM CYBERZONE,BUENDIA MAKATI CITY **assist customer with their bills,troubleshoots with their equipment and modem both for TV and internet.Upgrading services that will benefit customers and setting up new services . *FINANCIAL ASSOCIATE July 25,2012-April 28,2013 24/7 Co.LTD RCBC PLAZA Makati City **leading TELCO Company in Australia assisting customer to set up payment plan,reactivate customer line for cellphones and homephones. *FINANCIAL ASSOCIATE January 18,2010-May 28,2011 Aegis Costumer Service Rockwell Business Center Ortigas,Pasig City **Be able to retain the customer and keep their online membership with one of the leading credit bureau in the US.Help them to login to the website and assist in website navigation.Explain to the customer how the online membership will benefit them in having a good credit standing. *TECHNICAL SUPPORT April 2009- January 09,2011 IBM DAKSH PHILS Technohub,Commonwealth Ave Quezon City **assisting valued customer in fixing their copying machine,ordering parts and making sure that it is working.setting up appointment for technician if needed. EDUCATIONAL BACKGROUND TERTIARY: Colegio De Sta Isabel Bachelor in Science in Physical Therapy March 1998 SECONDARY: Naga College Foundation March 1993 PRIMARY: Naga College Foundatio March 1998 PERSONAL INFORMATION SEX: Female CIVIL SATUS: Single LANGUAGE: Tagalog,English,Hebrew and Mandarin SSS #: - TIN #: - AWARDS AND RECOGNITION QUALITY TOP AGENT CONSISTENT TOP PERFORMER FOR SALES July 2008 Salliemae Account Bell Canada Aegis Peoples Support IBM DAKSH July 2010-September 2010 CONSISTENT TOP AGENT TOP AGENT OF THE YEAR 2011 Experian Account Experian Account Aegis Peoples Support Aegis Peoples Support Feb 2011-April 2011 CHARACTER REFERENCES IVAN GEORGE MAESTRADO FRANCISCO BARRAMEDA TEAM LEADER GENERAL MANAGER VXI GLOBAL HOLDINGS VXI GLOBAL HOLDINGS CP#- CP#- LOINA LANZONA Operating Manager VXI GLOBAL HOLDINGS CP#- THEA LUMBRE ADIOVA