Thelma Chiwendu Dike

I am a proactive, skilled and a result driven customer support specialist. I can turn your customers into a consistent referral system for your products and provide outstanding customer experience through proficient use of customer relationship management (CRM) tools like Freshdesk, Zendesk, Helpscout, Shopify, Gorgias HubSpot, Loom, Mojo dialler, Fresh caller, Jira and other customised CRM tools.

I have little over two years cognate work experience in customer support in a gilt-edge organisation, one of which is Africa’s leading Financial Institutions. Over the years, I have participated in improving customer acquisition and upscaling revenue through Cold calling, telemarketing, email support, chat support, Phone support, sales (B2B and B2C), appointment setting, and new customer onboarding.

My areas of strength include but not limited to:

🛑 Excellent communication skills

🛑 Exceptional interpersonal skills

🛑 Time management skill

🛑 Rapt attention to details

🛑 Excellent multitasking

🛑Ability to work with no supervision

✅My utmost drive is to continue being an outstanding asset, by providing top-notch customer experience and contributing my skills to the growth and development of the organization or entity I will work with!

Thank you for learning about me.

Looking forward to working with you!