Theresa Mae J. Maquiso

THERESA MAE J. MAQUISO Macasandig, Cagayan de Oro City, Philippines, 9000 --To pursue a highly rewarding career, seek a job in a challenging and healthy work environment where I can utilize my skills and knowledge both for the Company and Myself. Summary of Qualifications ✔ Proven Document Controller, Secretarial, and general office experience ✔ Proficient in windows office application software ✔ Excellent Customer Service and Marketing ✔ WordPress Website Developer ✔ Amazon FBA Specialist Professional Experience Amazon Specialist August 2022 - Present My Amazon Guy Duties & Responsibilities ● Handling Amazon accounts and completing various Amazon related tasks in Seller Central ● Upload Listings, create parentage or variations, monitor inventory events, and attend to other merchandising-related tasks ● File cases, fix listing/account health issues, and respond to troubleshooting needs ● Communicate effectively with peers, managers and clients to accomplish tasks and projects timely ● Respond to task as needed and request help as applicable ● Manage tasks in Asana or any task tracking tool used in the company Professional Experience Amazon FBA Specialist November 2018 - August 2022 RION PTE LTD, Singapore Duties & Responsibilities ● Manage Amazon Seller Central Account ● Manage and maintain Account Health ● Control Amazon Seller Central User Management ● Manage Voice of the customer and customer reviews ● Trademark and Brand Registration ● Delisting/Relisting of ASINs and SKUs, ● Tie Variations, Merge and unmerge listing ● Unblocked Blockages and Fixed Suppressed and hijacked listings ● Hazmat, Adult Flag lifting and Pesticidal reinstatements ● Provide customer service for Amazon Customers on client’s behalf and handling Refunds and replacements. ● Management of Amazon Listing from inception to optimization. ● Enhancing Brand Content (A+Content) ● Handle Product Launching, Relaunching, Migrations and Retarget ● Handle quality assurance and testing ● Inventory / Warehouse management and forecasting ● Create reports in excel to forecast inventory, when to restock on amazon and when to re-order from suppliers. ● Process and SOP’s - Create systems and SOP’s to improve internal processes ● Project Management - Planning, organization leading and controlling projects related to above Manpower Administrator October 21, 2014 – February 21 2018 Island Falcon Medical Supplies, Tourist Club Area, Abu Dhabi, UAE Duties & Responsibilities ● Performs Administrative duties for Executive management. ● Collect and maintain files of the latest revision level documentation ● Coordinate with the PR Manager for visa processing, visa stamping, Emirates ID Card, Medical, Contract, cancellation etc. ● Coordinate with the PR Manager regarding all applications, pre approvals, expiries, incoming and outgoing documents. ● Coordinate with the PR Manager for controlling all important documents like Passports, ID’s and their expiries. ● Coordinate with the HR Manager and AGM regarding monthly new recruits and details updating. ● Coordinate with sub divisions regarding the visa, air ticket, salary, facility, contract staff and employee’s mobilization and demobilization. ● Preparing employee memo’s for vacation, rejoining, circular, termination, dismissal, promotion/demotion etc. ● Prepare the employment contract of new mobilized candidates. ● Tracking daily attendance for the total manpower on site and on camp. ● Reporting, Monitoring, investigating and coordinating with management to solve employees' concerns/problems. ● Processing the group life insurances and workmen’s compensation. ● Updating all staff's emergency, Medical, Maternity, annual leave etc. ● Reporting to the management on daily activities. Preparing monthly and weekly reports. ● Arranging new employee visa, submit to the airport if it’s needed, ok to board confirmation, vehicle and Air ticket booking. ● Making Employee individual files and filing concerned documents ● Maintaining each employee related documents scanned copies. ● Arranging Documents for Bank account opening for each employee for the WPS. ● Coordinate with Manpower Manager & camp for any issues. Receptionist cum Secretary January 2009 – March 2011 Gulf Connection – Abu Dhabi, United Arab Emirates Duties & Responsibilities ● Secretarial and Document Controller ● Receptionist and Telephone Operator ● Meet, greet Clients, Ushers guests, prepare and serve refreshments ● Screened phone calls and setting appointments ● Initiated correspondence and transcribed from dictation ● Personal assistant to the Chairman ● Keeping Chairman and General Manager’s diary ● Manage sending/receiving of all couriers ● Organize details of meeting, agenda, travel arrangements and itineraries ● Ensure that all official incoming/outgoing documents are properly registered / archived (both hard & soft copy) ● Developed and maintained database in order to achieve high traceability of companies activities and document status ● Provided support in securing legal documents ● Assist in requisition and purchase of office supplies, kitchen and other consumables ● Assist in all office errands ● Provided Secretarial and Administrative support as and when needed Selling Clerk/Sales Associate June 2008 – December 2008 Super Value Inc. SM City Supermarket, Cagayan de Oro City, Philippines Duties & Responsibilities ● Deal directly with customers either by telephone, electronically or face to face ● respond promptly to customer inquiries and handle and resolve customer complaints ● obtain and evaluate all relevant information to handle inquiries and complaints ● perform customer verifications, process orders, forms, applications and requests ● direct requests and unresolved issues to the designated resource ● keep records of customer interactions and transactions ● record details of inquiries, comments and complaints ● record details of actions taken and manage administration ● communicate and coordinate with internal departments to follow up on customer interactions Personal / Educational Background Date of Birth : January 14, 1987 Nationality : Filipino Marital Status : Married Permanent Address : Cagayan de Oro City Education/School : San Isidro College, Malaybalay City, Philippines : Computer Secretarial Course, 2007 : Bachelor of Science in Office Administration, 2013 Strength: • Work effectively in a multi – cultural environment • Honest, patient, flexible, hardworking, self – motivated and easy to learn. • Can communicate in a positive, supportive way with colleagues, clients and customers • Detail – oriented with great ability to work independently or as part of a team in an extensive and dynamic work environment.