Therrie Leighne Adriano

I started working in a BPO company as a Customer Service Representative for 2 years. My main responsibility is to assist and resolve the customer's concern over the phone. I've handled American and Australian customers. After a few months, I've been transferred to a different line of business which is complaints. My responsibility is to check carefully and investigate why it was turned out to be a complaint and find the most appropriate resolution to the complainant to resolve the issue.