Thiagarajan GK

GK. THIAGARAJAN Jasmine Villa, 30/2, 8th Main, 4th Cross, Hoysala Nagar, Ramamurthy Nagar, Bangalore, 560016. Mobile Number: -, Email:-Certification: VCA-DCV, VCP-DCV, VCP-cloud, ITILv3, and RHCE WINDOWS & VMWARE -SUBJECT MATTER EXPERT & TECH LEAD Proven Success in Systems Optimization and Strategic IT Solutions PROFESSIONAL SYNOPSIS A dynamic professional with 14+ years of total work experience in IT Management, Vendor Management, Asset Management, Network, Infrastructure and Team Management. Expertise in spearheading numerous IT projects and ensuring delivery of projects in compliance to the quality, time and cost parameters. Deft in the Management of Operating System, Network and Applications with experience in configuring and troubleshooting various hardware and software related issues. Proven skills in managing teams to work in sync with the corporate set parameters & motivating them for achieving business and individual goals. An effective communicator with excellent relationship building & interpersonal skills. Strong analytical, problem solving & organizational abilities. Possess a flexible & detail oriented attitude. HIGHLIGHT OF IT SKILLS Windows Server Administration Linux Server Administration Team Lead / Tech Lead VMware ESX, ESXi and Vcenter server Administration. MSCS, NLB & Veritas Cluster Administration DNS, DHCP, Active Directory Management Systems Installation, Configuration & Upgrading. NAS, SAN Storages Basic Administration LAN/WAN/Basic Networking Patches & Updates ITIL Training & Mentoring IT Consultation Backup and Restore Antivirus Management KEY SKILLS IN IT Hardware: HP, IBM, DELL and Sun. Microsoft Servers: Windows NT 4.0/2000 Server, Windows Server 2003, Windows Server 2008 R2. Virtualization: VMware vSphere 5.x, 4.x, Virtual Infrastructure 3, ESX 2.x, vCenter, VMotion, Lab Manager, VDI, Vmware Convertor, VMware Update Manager. GSX, Vmware Server, VMware View. VCloud Director. Linux Servers: RHEL 4, Redhat Fedora Core, Novell SLES, Open Suse, CentOS5, Ubuntu Server & Desktop, Untangle Gateway, HP Unix 11i v3, Software: MS Office 2003/2007. Networking: TCP /IP, Routing Protocols, Untangle Open VPN, VLAN. Storage Solutions: SAN, NAS, DAS (MSA 1000, MSA 1500cs, HP StorageWorks MSL6000 Tape Libraries, IBM System Storage® DS5000 series, IBM System Storage DS8000.) Cluster Technologies: MSCS, NLB, & Veritas for Windows. Patching: VMware Update Manager, Windows WSUS and Shavlik Web & Messaging: Apache, Tomcat, IIS, Postfix, Sendmail, Zimbra, Scalix. Mdaemon Mail Server. Anti Virus: MacAfee, & Symantec Endpoint Protection11.X, 12.X. Backup Solutions: NT Backup, Tivoli Storage Manager, EMC Networker, Symantec Backup Exec 10.X, 12.X. Remote Admin Tools: Dame Ware Mini Remote Console; RDP; VNC; PSTOOLS, ILO, RSA, RDP. Analysis Tools: Windows Perfmon, PAL, Pool Mon, NetMon, Windows Debugger, PS Tools. Active Directory Management Tools: ADSI EDIT, LDP, MPS Reports, Repadmin and Replsum. Scripting: Batch file, Basic VB script and PowerShell v2 scripting. CAREER SUMMERY IN IT Extensive knowledge / experience in administering windows operating systems including windows XP, Vista, Windows 7, NT/2000/2003/2008 server; Extensive Knowledge in VMware ESX, ESXi, Virtual Center, DRS, HA, FT, P2V and V2V via VMware converter, Vmware Update Manager, VCloud Director, Site Recovery Manager. Expertise in the support of Microsoft Windows 2003, 2008, Linux Server and VMware ESX, ESXi and Vcenter Servers. Expertise in Linux server install & support Linux based DNS (BIND) DHCP, WebServer (Apache, Tomcat), Mail Server (Postfix, SendMail, Qmail, Zimbra and Scalix), Proxy (Squid), Usind with Redhat (EL4, AS4) and Novell Suse (Open Suse, SLES 9, and SLES 10). Expertise in Microsoft Cluster, Network Load Balancing and Windows veritas cluter management Installed and configured computer hardware and software by applying high level computer expertise. Provided timely support to clients by conducting thorough investigation and diagnosis of incidents. Clarify priorities tasks and meet deadlines to ensure tasks are completed within agreed time frames. Proficient in Administration of user accounts, workstation groups, and group objects by applying knowledge of Active Directory Administration. Provided excellent customer service including coordinating repairs by applying effective organizational and communication skills. Assisted Specialist Administrators with Business As Usual tasks and Projects. Provided telephone support to end-users of the information technology environment utilizing the Help Desk tools and processes. Sound experience in Development, maintenance of procedures for support of the desktop operating environment and systems. Managed and supported high availability Windows file server, NAS, patch management of servers and storage. Proficient knowledge in Microsoft Windows Server 2003/2008 administration and strong experience in Active Directory management, DNS, DHCP. Monitoring, fault diagnose and failures and initiate remedial action for any Windows server environment. Liaised with vendors and suppliers to achieve required outcomes. PROFESSIONAL EXPERIENCE: Wipro Technologies - Bangalore, IN, Apr2012 to Till Date Technical Lead: Hired as a full-time Windows systems administrator following initial consulting role. Provided Windows administration, VMware administration for UK based client. Also managed File and Print servers, AD content and McAfee Antivirus management. Supported network and systems of a wide range of UK based clients. Lead a team working on 24/5 Support Environment for UK based Client. Brought in the concept of Shared Support Group (SSG), which resulted in sharing the resources across multiple support projects and thus reduction in the cost Ownership of planning, management and implementation of minor IT Infrastructure projects. Participation in implementation of major IT Infrastructure projects. Monitor system and network monitoring systems and perform troubleshooting of incidents. Complete requests to add/remove/suppress monitors for systems Prioritize and respond to problems and incidents using HP Service Manager ticket system. Manage the internal IT System Admins’ service ticket queue on a daily basis. Provision Windows physical and virtual servers and patching of Windows based system using enterprise server automation system. Includes packaging and deployment of applications, enhancements and hot fixes to servers. Active Directory administration including group policy, group membership, file system security changes. Highly trained on ESX/ESXi/ Vcenter technology and all the related plugins File and print server support like data migrations, managing users and department data and personal drives shares, managing DFS environment of the customer, house keeping activities. Tree size report etc. Work across multiple IT teams including Application Support, Developers DBA, Network and Storage to resolve incidents and complete requests. Provide hardware break/fix, rack/stack support and media management at our datacenters. Lead the effort to build, train & successfully implement offshore (India) support team. Actively involved in recruitment, training, and setting up new practices. Setup and drive client management bridges to understand the business requirement and route it appropriately among the team members and act as a point of contact for effective delivery of services. Manage Team appraisals based on performances, work on compensations and benefits of the team members. Manage Integration and Deployment of a very vast Online Application on the Data centres. Ensure delivery of various project deployments as per business timelines and guidelines. Work on tight SLAs. Providing L3 & L4 remote support for Windows File & Print Server and VMware Virtual Servers. Creating PowerShell Scripting & VB Script (WMI) for the Environment for work Automation Developed procedures and KB to address common issues found and to avoid similar future issues. Provided Best practice and design implementation changes as required. Have clear understanding on the storage Technologies in parallel as there was requirement for Root cause to be provided. Have full understanding on all the enterprise products of the VMware Range of products Effectively training, motivating and mentoring offshore employees. Documenting the planned upgrades, esxi installation, firmware upgrades and shared it in the Knowledge portal for junior resources. Perform root cause analysis (RCA) for permanent fix, Complete documentation of problems and solutions in known error database (KEDB). Build and maintain communication with onshore, offshore project managers, application team and client stakeholders at multiple levels regarding status of project deliveries. To be part of tech review team & change advisory board member. Respond & close technical escalation from Level 2 team. 100% availability during the defined On call hours in line to Rota updated Provide induction, orientation & technical assistance to new team members Assist supervisor to handle any customer escalations pertaining to server administration Analyze logs and proactively identify potential issues Plan and optimize overall infrastructure and services for Business Continuity. MacAfee Antivirus Management for File and Print servers Assisting to Backup team to make sure all the File and Print servers are backedup. Assisting and coordinating with Monitoring team to effectively monitoring File and Print servers, which will help to resolve the issue ASAP. IBM INDIA PVT LTD - Chennai, IN, Nov 2009 to Apr 2012 Technical Services Professional (Windows & Vmware SME) Worked as a TSP and SME for the multiple customers of IBM. Interacted with client to provide network solutions along with strategic planning and project leadership over systems migration, configuration, administration, upgrades and troubleshooting initiatives.. As a Wintel & Vmware SME taking care of windows and Vmware infrastructure environment. Provided L3 & L4 support on VMware and Microsoft Windows OS platforms . Administrating and managing VMware infrastructure through via vSphere Client, Vcli. Administrating and managing VMware ESX & GSX servers and Virtual Machines. Windows Virtual Server 2005. Managing resources and scheduling resources. Cluster Administration – Maintaining, troubleshooting of Microsoft and Veritas Cluster services. System administration – Windows 2000 / 2003 servers File server management – Tacking cares of windows based files servers, monitoring and maintaining the disk usage, User Rights and Users personal drivers’ usage. Print server management - Tacking cares of windows based print servers, Creation, deletion and troubleshooting of Network Printers through remotely, Root cause analyzing for permanent fix. IBM / HP server Management: - using RSA / ILO / HP Insight Management tool. Vendor co-ordination:- Tacking cares of vendor co-ordination for server’s spare replacement and deployment. Provide Training to Deployment Engineers to Support & Maintain Infrastructure To keep the server Windows, ESX and Virtual Machines as up to date (updates & patches) Plan and optimize overall infrastructure, services and Business Continuity. Coordinate with Consultants, Solution Providers, and Vendors. Assist Management in IT Designing & Planning. Develop Vendor Relationship Management Responsible for call escalations and ITILM process. Work closely with the management for implementing new technologies and projects and provide solutions as per requirements. Vendor management. Ensure delivery of work in a timely manner. Conduct reviews to ensure that all systems have effective, quality IT security documentation in place and regularly update the same Handling all escalated issues being a Level 3 Support Point of contact for all IT related issues including Australian based clients. End to end support of all IT related issue and Managing server build and management. Managed the System Performance & Reliability and Windows Patch Management using custome script for clients servers and computer networks and also customized applications for client-level Troubleshooting. Managed Security and patch management of server and storage environments for colleges and schools. Hand on experience on IBM X 86 server models and HP Proliant ML and DL series. Managing shares and share level permissions on all servers on multiple domains. Keep tracks on Infrastructure changes following Change Management using BMC Remedy Ticketing ADDITIONAL IT EXPERIECE: Excelled in early IT career, advancing through increasingly responsible roles including: E4E Business Solution Pvt Ltd - Bangalore, IN, System Engineer(VMware SME), Nov 08 - Nov 09 Precision Infomatic M Pvt Ltd - Chennai, IN, Senior Customer Support, June 05 - Nov 08 ZeroBase Electronics Pvt Ltd - Chennai, IN, Senior System Service Engineer, Aug 01 - April 05 Systems Needs - Chennai, IN, Associate Engineer, June 99 - July 01 EDUCATION Pursuing - BSc IT from Sikkim Manipal University (Distance Education) Diploma in Electrical & Electronics Engg from Board of Technical Education. TRAINING: VMware vCloud Director 5.1 by Vmware. VMware Site Recovery Manager 5.1 by Vmware. VMware Scale and Optimize 5.1 by Vmware. VMware vSphere 5.10 by Vmware. VMware vSphere 4.10 by VMware. Veritas Cluster Services for Windows By Symantec. HP UX 11v3 by HP Training Division. CCNA by IIHT. CERTIFICATION: VMware Certified Professional 5 - Data Center Virtualization certification VMware Certified Professional 5 – VCloud Director VMware Certified Associate 5 - Data Center Virtualization certification ITIL v3 Foundation Red Hat© Certified Engineer, RHEL4.0 Cert. #-. PERSONAL PROFILE: Present Address Jasmine Villa, 30/2, 4th Cross, 8th Main, Hoysala Nagar, Ramamurthy Nagar, Bangalore - 560016 Permanent Address Plot No. 50, Vanmathi Nagar, Kandan Kollai, CTH Road, Thiruvur Post, Vepampattu, 602025. DOB 12/6/1979 Marital Status Married Nationality Indian Passport B- Passport Issue Date- Passport Expiry Date- PAN card AFGPT9926D Linguistic Abilities English, Tamil REFERENCE: References will provide upon request. DECLARATION: I here by declare that the above information is true to the best of my knowledge. Place: Date:(GK.Thiagarajan)