Tina Rose Baruelo

TINA ROSE FUENSALIDA BARUELO Blk 181 Lot 12 St. Anne Phase, Deca Homes Brgy Loma de Gato, Marilao, Bulacan Mobile no.:- Landline no.:- E-mail:-or- WORK EXPERIENCE January 2017 – Present Company: Loadsmart New York, New York (Work from home) Postion: Virtual Assistant (Carrier Sales Representative) Job description: This position will work closely with the shipper sales and account management team. You will prospect, cold-call and nurture relationships with carriers with short-term goal of covering loads and the long-term goal of developing strategic capacity sources. Negotiate with the best carriers to provide the best service to our customers Build relationships with your carrier portfolio over phone and email (and even in-person visits with enterprise carriers!) Help dispatchers and drivers learn to use our technology to book and track loads so you can spend more time booking freight Help provide feedback to our engineering teams to continuously improve our core technology for sourcing capacity Assist Loadsmart in further building out the company's carrier portfolio by targeting and growing untapped enterprise carriers January 2014 – October 2016 Company: Choxi Home based call center Postion: Customer Service Associate Job description: Understanding the customers’ concern through effective listening and probing skills. Dealing with all calls politely, courteously, professionally & assertively in a timely manner. Providing quality customer service to customers in a relax yet professional conversation. Communicating relevant information to internal and external customers and sharing. Learning with colleagues. Adhering to agreed processes, meeting required work standards, targets and objectives. Knowledgeable in MS Office and Google docs. Can troubleshoot encountered issues on their own. March 2013 – January 2014 Company: VXI Global Services Manila/Quezon City Phil Postion: Sales Consultant Job description: Interface with customers via inbound or outbound calls for the purpose of passively (i.e.; order taking) or actively selling products and services. Responsibilities include processing customer orders and sales; providing and receiving various information; up-selling client products plus handling miscellaneous customer service and general information calls via the phone September 2008 – October 31, 2012 Company: Convergys Philippines Svcs Manila/Quezon City Phil (UP) Postion: Senior Customer Service Associate / Account Floor Support Job description: Interface with customers via inbound or outbound calls or the Internet for the purpose of passively (i.e.; order taking) or actively selling products and services. Responsibilities include processing customer orders and sales; providing and receiving various information; up-selling client products plus handling miscellaneous customer service and general information calls via the phone or Internet. September 2005 – February 2008 Company: Amkor Technology Philippines  KM. 22, East Service Road South Superhighway, Muntinlupa City Postion: Specialist 1 / Planner Job description: Responsible for ensuring accurate and timely creation of test PCS to support factory’s WIP tracking requirements and billing reference. Awards: Best Supervisor July 2007 July 2005 – September 2005 Company: Amkor Technology Philippines  KM. 22, East Service Road South Superhighway, Muntinlupa City Postion: Production Operator Job description: Responsible for operating machines in the production of electronic/semiconductor devices and/or inspecting units to ensure good quality. Assembles product units/components according to specifications and instructions. Maintains continuity of production by seeing to it that the machine/ equipment handled is efficiently running. Coordinates line maintenance problems that hamper continuity in production and/or low quality products. EDUCATIONAL ATTAINMENT & ACHIEVEMENTS Graduate, Bachelor of Science in Commerce Major in Financial Management, April 2005 Saint Louis University - Baguio City Top 20 % - Graduating Class of Accountancy and Commerce Batch 2005 Secondary Education, March 2001 Concepcion Catholic School- Concepcion, Tarlac 1st Honorable Mention Elementary Education, March 1997 Montessori School of Saint Nicolas - Capas, Tarlac 1st Honorable Mention COMPUTER SKILLS Office/ Business Applications Google Docs/Sheets Microsoft Office (Word, Excel, PowerPoint) PERSONAL BACKGROUND DATE OF BIRTH: August 9, 1984 PLACE OF BIRTH: Tarlac City AGE: 34 years old SEX: Female HEIGHT: 5 feet and 3 inches WEIGHT: 160 lbs CIVIL STATUS: Married RELIGION: Roman Catholic LANGUAGE PROFICIENCY: English and Filipino REFERENCES Available upon request I hereby certify that the above-mentioned are true and correct to the best of my knowledge and belief. Tina Rose F. Baruelo