Tinotenda

I am highly-motivated, passionate, and forward-thinking individual. I am holder of a Bachelor’s degree in Tourism Management from Namibia University of Science and Technology, With over 8 years of experience in the customer service industry, which has seen my work with some of the world’s largest resorts including Walt Disney World in Orlando, Florida, where i served as a cultural representative, as well as the Meikles Hotel in 2018. Currently, I am employed at Amanzi Lodge as a lodge manager. I also hold diplomas in French studies – DELF A1 and A2.

1. Tourism Management: I can help manage all aspects of tourism operations, including itinerary planning, tour coordination, and logistics management. I can also assist in organizing transportation, accommodation, and activities for travelers, ensuring a smooth and enjoyable experience.

2. Customer Service: I excel in providing exceptional customer service to ensure client satisfaction. I can handle customer inquiries, resolve issues, and provide recommendations and assistance to enhance their travel experience. I can also manage customer feedback and implement strategies to improve customer satisfaction and loyalty.

3. Travel Planning: I can assist in planning and organizing travel arrangements, including flights, accommodations, transportation, and activities. I can research and recommend destinations, create detailed itineraries, and ensure that all travel arrangements are well-coordinated and tailored to the client's preferences.

4. Event Management: I can help plan and coordinate various tourism-related events, such as conferences, workshops, and exhibitions. I can handle venue selection, logistics management, vendor coordination, and on-site event support to ensure the success of the event.

5. Administrative Support: I can provide comprehensive administrative support, including managing calendars, scheduling appointments, and organizing meetings. I can also handle travel expense tracking, budgeting, and financial management related to tourism activities.

6. Research and Analysis: I can conduct market research, competitor analysis, and trend analysis to provide valuable insights for tourism business development. I can also assist in data analysis, report generation, and presentation preparation.

7. Personal Assistance: In addition to tourism-related tasks, I can also provide personal assistance, including managing personal appointments, making reservations, and organizing personal events. I can assist with personal finance management, travel planning, and other personal errands.

With my expertise in tourism management and personal assistance, I am dedicated to providing efficient and reliable support to enhance your tourism operations and personal life. Whether you need assistance in managing travel arrangements, organizing events, or handling administrative tasks, I am here to assist you. Let's work together to create memorable experiences for travelers and ensure your personal and professional success.