Tinuola Odeyemi

Tinuola Odeyemi Cell:--Professional Summary Experienced Work At Home Agent who is able to create an efficient work environment based on the company’s work at home guidelines. Adept at utilizing computer productivity software maintaining high levels of customer service and being adaptable to a given situation. Specializes in technical support inbound phone sales and exceeding customer expectations. Core Qualifications Customer service expert Flexible to work all hours High speed Internet connection and capable home computer Able to multi-task on a regular basis Independent worker who does not need supervision Extremely reliable Able to learn new products or procedures quickly Skills Ms Excel Ms Word Strong client relations Diligent Power Point Proficient in cash management Team Building Ms Outlook Creative Program solver Courteous Zendesk Service-oriented Efficient Freshdesk Cold Call Cold Email Experience Customer Support Agent 06/2020 – To present Atlantic Group Provide accurate, valid and complete information by using the right method. Meet personal sales targets and call handling quotas Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Create a sustainable relationship through an intrractive channel. Keep records of customer interactions. Follow communication procedures, guidelines and policies Resolve customer complaints via phone, email and chats Make outbound calls to clients and receive inbound calls Cold Caller 12/ 2019 – 03/ 2020 Adron Properties Prospect for clients through phone and emails. Contacted new and existing customers to discuss how their needs could be met with specific products and services Maintained detailed account and records of clients Generated leads and appointments weekly. Work At Home Agent 12/ 2018 – 12/ 2019 Cityhall International Arranged to have support documents mailed out to corporate customers. Helped to act as liaison between the sales department and potential new customers. Handled customer service calls andemails from customers all over the world. Made Cold calls to prospective clients Sent cold emails to customers Investigated and resolved customer enquiries and complaints in a timely and empathic manner 03\2013 to 10/2017: Customer Service Officer DEYCOM Limited Build sustainable relationships of trust through open and interactive communication Provide accurate, valid and complete information by using the right method\ tools Meet personal/team sales targets and call handling quotas Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Go the extra mile to engage customers Resolve customer complaints vis phone, email or social media Greet customers warmly and ascertain problem or reason for calling Cancel or Upgrade accounts Provided and elevated customer experience to generate a loyal clientele Assisted in creating pre-season marketing plans to support department and divisional strategies. 12/2009-02/2013 Customer Service Officer FUNDBAT ENTERPRISES Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently Effectively communicated with and supported sales, marketing and administrative teams daily Maintained cleanliness and presentation of stock room and production floor. Answered an average of 20 calls per day by addressing customer enquiries, solving problems. Ask open-ended questions to assess customer needs Investigate and resolve customer enquiries and complaints in a timely and empathic manner Build long-term relationships EDUCATION­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­ __________________________________________________________________________ 2018 Certification: Customer Service (Brentwood Open Learning College)-Online 2017 Certification: Work Ethics and Etiquettes for organizational Competitiveness (Grayco Training Institute) 2008 Bsc Hons Business Administration (University of Ilorin) 2003 Certification: Data Processing (University of Ilorin Computer Center) PERSONAL INFORMATION­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­-______________________________________________________________­ Sex: Female Date of Birth: 26th April 1985 Nationality: Nigerian REFERENCES__________________________________________________________________________ Available on request