Todd Benson

Todd Benson Pachica 8368, Santiago, Chile- - •-Experienced Project Manager with Hands-On Technical expertise Bi-lingual PMP-certified PM with experience managing challenging IT, IPTV, Software, Telecom, and Cable projects and customers successfully. Results-focused project manager with technical experience offering 15+ years of experience leading telecom, IPTV, software, e-commerce, e-government, and cable projects with experience in full lifecycle development, integration, and support of enterprise-level systems, databases, reporting tools, and applications. Strategically-focused innovator effective in identifying client spoken and unspoken needs and adding value to performance through introduction of innovative features and new technologies. Leader in successfully steering globally distributed virtual teams engaged in development, production support, and hosted services provision. Change manager skilled at gaining buy-in from internal and external stakeholders necessary to effect real organizational change. Current Chilean working visa. Selected Highlights Include: PMP since 2006 Managed projects virtually and in-person Managed projects in Spanish and English Managed projects with values up to 6.5 million Euros Managed projects with up to 40 team members Managed projects in various countries (Chile, Peru, Argentina, USA, Palau, Samoa, CNMI) Managed projects in telecom, IPTV, Cable, Education, E-Commerce, E-government, IT Managed projects involving multiple countries Have experience as a programmer, database designer, software tester, software trainer, and business analyst. Able to learn new technologies and information fast Not afraid of challenges. Love them!!! Professional Experience Iberica Telecom, Chile, 2015 Program Manager in Arris Contractor for Arris to manage the first full turn-key Internet capacity growth project within VTR. Hired specifically to improve the PM relationship with VTR, which has been accomplished. Created project plans, managed risks, communications, stakeholders, budgets, and reporting on projects. Selected Achievements: Successfully improved the PM relationship between VTR and Arris. Successfully managed and implemented Arris first full turn-key capacity implementation project within VTR. Huawei, Santiago, Chile,- Senior Project Manager Hired to manage regional software projects in Latin America, first focusing on the Claro MVNE project. Provided support in pre-sales of Huawei software projects particularly the pre-sales service area competing for the Entel Chile and Peru BSS project. Performed presentations in front of high-level stakeholders within Entel of the services that Huawei offers as part of their BSS software product. Selected Achievements: Started managing Claro MVNO project (cancelled 2 weeks after being hired). Organized first phase of Huawei’s bid for Entel’s BSS Transformation Project Ericsson, Santiago, Chile,- Customer Project Manager Managed the day to day project for the implementation and integration of GVP 2.1 (Global Video Platform) within Telefonica Chile. Created project plans, managed risks, communications, stakeholders, budgets, and reporting on projects. Worked in English and Spanish with third-party companies in Chile and the United States. Motivated Project team members to complete the goals and tasks needed for successful Project completion. Managed virtual teams from around the world to complete tasks and activities within projects. Selected Achievements: Managed successfully in English and Spanish a strategically important IPTV project in Chile. Cencosud, Santiago, Chile, 2012 Project Manager Managed projects in a dynamic, ever-changing, challenging environment. Managed the day to day project for a Regional Supermarket e-commerce site which included Peru, Chile, and Argentina. Managed other e-commerce website projects. Created project plans, managed risks, communications, stakeholders, and reporting on projects. Worked in English and Spanish with third-party companies in Chile and the United States. Motivated Project team members to complete the goals and tasks needed for successful Project completion. Wrote documents to initiate and get funds for projects. Interacted with various groups of Cencosud workers within various departments and countries to achieve the goals of the projects. Selected Achievements: Managed in English and Spanish one of the biggest projects within the Digital Business department. Managed in Spanish a Project to add important new functionality to the e-commerce website of Wong Supermarkets in Peru. Experian, Santiago, CHILE,- System Administrator Lead software/hardware projects to upgrade and improve web based applications. Provided 24x7 application and database support for CEM applications and servers. CEM applications generated $25 million plus of revenue. Utilized software programming and database design skills to improve processing of data, monitor processes, and ensure that systems are up 24x7x365. Managed internal software and hardware projects when needed. Responded to trouble calls and requests by technical staff. Selected Achievements: Led and implemented CHF file data processing. Managed server refresh project for Tier 2 servers. Saved company $50000 by managing project that involved researching, developing and testing several ETL jobs in PERL. Hawaiian Telcom, Honolulu, HI, 2010 Lead Engineer Facilitate planning, prioritization, and execution of projects impacting business critical operational systems, Web applications, and databases for Hawaii’s largest provider of voice and data communications services. Provide insight for aligning technology base with future business goals. Partner with vendors and service providers through end-to-end RFP process. Gather business requirements, design systems, provide guidance to development teams, and manage change for upgrades, enhancements, and new deployments. Facilitate communications between IT and operational business units. Troubleshoot and support new and legacy systems. Train and coach staff in new systems. Selected Achievements: Served as key resource for bringing NGTV to Hawaiian Telcom. Developed reporting systems supporting IPTV deployment. Oracle Chile, Santiago, Chile, 2008 to 2010 Project Manager Managed globally distributed virtual teams engaged in development and support of flagship Oracle applications and databases specifically including PeopleSoft, Oracle E-Business Suite, and JD Edwards. Led on-boarding of applications and databases onto Oracle hosting center. Created project plans and resource estimates. Provided direction to project resources and third-party vendors in a matrix environment. Facilitated stakeholder communications through full project lifecycle. Selected Achievements: Led multiple OnDemand implementation projects to on time, on budget completion. Earned recognition for dedication and focused problem solving as subject matter expert (SME) for Oracle data center practices and policies. Hawaiian Telcom, Honolulu, HI, 2006 to 2008 IPTV Engineer Developed Web and Remedy applications supporting development, management, and enhancement of TV and IPTV systems for the Network Operation Center. Partnered with vendors to create RFPs. Directly supported middleware, databases, networks, encoders, satellite dishes, monitoring equipment, and receivers for IPTV project. Trained IT team in equipment use and support practices. Selected Achievements: Created multiple NOC reporting systems providing dynamic and periodic reporting capabilities for alarming, network management, troubleshooting, and issues preemption. Developed reputation anticipating stakeholder needs and for adding value to solutions creation via integration of new software technologies. Pacific Resources for Education and Learning, Honolulu, HI, 2003 to 2006 Database Engineer / Project Engineer / Application Developer Managed Web, application, and database development internally for PREL and for external clients including the governments of Palau and American Samoa. Partnered with governmental representatives to create requirements and performance specifications tailored to localized educational needs and drug prevention statistics creation. Supplied data for U.S government performance report preparation. Selected Achievements: Designed, developed, and implemented American Samoa Department of Education Teacher information System using ASP.Net and SQL Server. Built Web-based data collection system used to administer Palau’s Drug Abuse Prevention System using PHP and MySQL. Migrated many PREL websites to open source platform. Upgraded management reporting systems to provide better data parsing and enhanced user friendliness. Hawaii Information Consortium, Honolulu, HI, 2000 to 2003 Application Developer Designed and developed e-commerce and other web applications and tools used by state government offices. Teamed with governmental representatives to develop specifications and performance requirements. Trained users in systems’ use and managed organizational change. Selected Achievements: Built appointment request system for Governor’s Office and Lieutenant Governor’s Office. Programmed and managed Hawaii Big Island Camping internet system. Created business registration, trademark registration, annual filing, business name search, and entity list building application for Department of Commerce and Consumer Affairs. Education and Credentials Master of Business Administration in Technology Hawaii Pacific University, Honolulu, HI - 2006 Master of Science in Information Systems Hawaii Pacific University, Honolulu, HI - 2003 Bachelor of Science in Psychology / Exercise Science and Medicine (Dual Major) Brigham Young University, Provo, UT - 1995 Certifications Project Management Professional (PMP) since 2006 Cisco Certified Networking Associate (CCNA), not current Microsoft Certified Professional (MCP), not current MySQL Developer, not current Technical Proficiencies Platforms: Linux, Solaris, MS Windows, UNIX Tools: MS Project, MS Visual Studio, Macromedia Dreamweaver & Fireworks, MS Office & Visio Languages: ASP.Net, ASP.Net MVC, Cold Fusion, Java, JSP, PERL, PHP, VB.Net, VBA Database: Oracle, MySQL, SQL Server, MS Access Web: Apache, IIS