Tolulope Omole
Administrative Assistant
Contact
Akure, Ondo State--
Inbound sales representative talented at managing high workloads with efficient and quality-driven mindset. Knowledgeable and dedicated customer service professional with extensive experience in customer relationship management. A solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.
Education
2014-12 – 2019-12
Bachelor of Technology – Animal Production and Health
Federal University of Technology Akure – Ondo State.
2021-01 – Current
Masters of Technology – Animal Production and Management
Federal University of Technology Akure – Ondo State.
Languages
English language
Yoruba
Experience
2019-12 - Current
Inbound Sales Representative
Tee’s place, Benin-city, Edo State.
Responded to customers within required turnaround times.
Worked with multiple means of communication within fast-paced environment.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Promoted superior experience by addressing customers concerns, demonstrating empathy and resolving problems swiftly.
2021-10 – 2022-03
Lead Generation Specialist
Freelance, Akure, Ondo State.
Built prospect lists of potential buyers through research and identification of business opportunities.
Initiated contact with prospects and conducted follow-up calls to garner information and quality leads.
Monitored service after sale and implemented quick and effective problem resolutions.
Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
2020-01 – 2022-01
Project Lead
Lighthouse studio, Akure, Ondo State
Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
Set up and managed team meetings.
2019-03 – 2019-07
Research Intern
Federal University of Technology, Akure, Ondo
Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.
Completed research, compiled data and assisted in timely reporting of results.
Utilized job related software to perform descriptive and multivariate statistical analysis of data.
2019-04 – 2019-10
Graduate Research Assistant
Federal University of Technology, Akure, Ondo
Provided comprehensive research assistance and support when designing and executing experiments.
Supported department members with administrative, research and academic assistance.
Contributed to professionally-written scientific paper for publication.
Key Skills
Bilingual customer support
Call management software
Documentation and reporting
Interpersonal skills
Appointments setting
Time management
Office administration
Lead Generation
Communication
Clear communication skills
Non-verbal communication
Attention to details
Problem solving
Positive attitude
Social skills
Empathy
Patience
Listening
Certifications
2022-06Inbound sales (HubSpot Academy)
2022-05 Customer service foundation (LinkedIn)
2022-05 Executive assistant skills (Alison)
