Traci Owen

Traci Owen 3102 S Wesley Mesa, Arizona--Skills LANGUAGES English Some American Sign Language CERTIFICATIONS Level 1 finger print clearance card CPR/First Aid 3point5.com Expert in Stride Rite, Asics, Merrill and New Balance brand clothing and shoes TECHNOLOGY Windows, 7,8,10 Microsoft Office Open office Email Fax Copy machines Lamination Other Detail-oriented People-Skills Quick learner Self-Motivated Creative problem solving Positive Thinker- turns negative into positive Merchandising Cross-trainable Team-Oriented Multi-artistic abilities Self-starter Able to work well with children Experience December 2016 – May 2017 Albertsons, 9243 E Baseline Rd Mesa, Arizona 85212 - Customer Service/GM associate Stocking and merchandising all customer service, and general merchandise such as baby, over-the counter medications and supplies, hygiene, seasonal stock, candy, and bakeware. Checkout returns and exchanges, mark-up/downs/ tagging merchandise Making and hanging signs. Making sure every customer is happy with their experience MoneyGram services Renting the rug doctor Lottery and scratchers June 2015 - Current Guthrie Mainstream Services, 6045 E University Drive Mesa, Arizona 85205 - Care provider for individuals with developmental disabilities Assisting Teaching everyday tasks Assist in completing daily goals Finding new ways to teach and to communicate efficiently to individuals with developmental disabilities Keeping, maintaining and filing paperwork according to company policy and DDD standards Completing and turning in paperwork on time, while maintaining professional appearance and protocol at all times inside and outside of work locations. November 2015 - May 2016 Federal Express, 1820 S Power Rd - Team Member Creating Shipping labels for walk in clients Scanning in and out receiving and outgoing packages for shipment Packaging all customers items for shipping within company guidelines Taking print orders for customers, simple or custom Completing print orders Maintaining and providing constant service in the self-service zone Organizing, filling and cleaning retail zone, Organizing stock, inbound and outbound shipments by date of arrival and type of outbound service Cleaning and organizing self-service zone, restrooms, printers and maintaining the level of cleanliness standards of the company Customer Service – in person, online or over the phone Handling inbound and outbound calls with proficiency and making sure all customers questions are answered and needs are fulfilled with promptness and politeness. November 2015 - May 2016 TJ Maxx, 6555 E Southern Ave Mesa, Arizona 85206 - Sales Associate Markdowns Markups Putting away new stock in organized fashion on floor Organizing and rearranging displays according to demand, style, season, price and function Maintaining cleanliness of store, including dusting, putting back clothing and products from dressing rooms, all register areas and dusting store, as well as helping maintain the company break room. Recommending certain products over others for maximum comfort/durability/fit/ body type April 2013 - September 2014 Dillard’s Inc, 6555 E Southern Ave Mesa, Arizona 85206 - Children’s Shoes Sales Associate Markdowns Markups Putting away new stock in organized fashion in stockroom Organizing and rearranging displays according to floor map, demand, style and function Sizing feet, and finding the proper item for activity the customer needs. Recommending certain products over others for maximum comfort/durability/fit Brand training to become knowledgeable in products to be able to recommend the best product for the customer. Maintaining a client file, and calling customers every three months for resizing and new arrivals/letting customers know the events going on in the store. Maintaining cleanliness and organizing children’s shoe area for maximum sales potential and customer experience Frequently running and assisting customers in a similar fashion in Mens Shoes, Women’s Shoes, Children’s clothing and the Juniors Department September 2012- April 2013: Shoe Department Encore, 6555 E Southern Ave Mesa, Arizona 85206 - Cashier Markdowns Markups Checkout Returns Sizing feet, and finding the proper item for activity the customer needs. Recommending certain products over others for maximum comfort/durability/fit Stocking Merchandise Maintaining cleanliness and organization for maximum sales potential and customer experience Education February 2009- Addison Online High School - High School Diploma After 7th-12th grade at Sequoia Charter School, and a grueling battle with getting my earned credits towards graduation, due to medical circumstances, I dropped out and enrolled in Addison Online High School, and graduated on the same day by taking several tests 2010 - Mesa Community College - some credits 2011 Rio Salado College - some credits Awards High School - Student Council Awards, Certificates in Calculus, Excellence in Creative Writing, Most improvement from Sequoia Charter School and all Honors classes for five years.