Tricia Faith Lopez

I worked for a BPO Company in the Philippines for more than 3 years as a customer service associate.

My job responsibilities are listen and respond to customers needs and concerns, providing product information and oversee billing payments.

Being in the company for a long time, I was promoted to be part of Escalation Team where I am also handling client emails, raising escalated contacts, handle complaints, review customer details for action needs to be taken.

To be part of Escalation Team, we are expected to do beyond our role and to exceed our KPIs which I was able to met.

Additionally I also provide assistance to my colleagues ( Tier 1 agent ) in regards to the policy and procedure given by the client.

I can work under pressure which may sound cliché since being part of Escalation Team we need to meet our target in a given time while quality is still the priority.

Since I've been in the customer service industry for a long time I can resolve the case effectively and efficiently.