Tricia Penalba

I have over 6 years combined experience in data encoding, analysis, report writing, technical support, customer service, local and international partner coordination, procurement, planning and business development gained from the manufacturing, retail and contact center industries.

Lease-Marketing Supervisor

 Handles existing short term & long term lease clients

 Sources new potential concepts and exhibit partners

Process proper documentation for approved business partners

Daily mall rounds to check on the overall appearance of the mall tenants

 Does weekly and monthly sales, rental ,occupancy and tenant status reports

 Prepares extension and termination letters for renewing / non-renewing tenants

Assists current tenants in improving sales performance

 Coordinates with Operations, Finance and Marketing Departments regarding client ingress and egress, Statement of Accounts and lease space allocation

Technical Support Specialist - Microsoft Answer Desk

 Technical trouble shooting for Microsoft Windows and Office

 Handled customer’s concerns regarding Microsoft system and educate customers on basic  troubleshooting

 Conducted advanced trouble shooting via remote access of client’s computer

 Updated customer regarding the status of their software issues

 Sold Microsoft service and products

Merchandising Assistant

 Handled a number of the company’s major accounts

 Purchased fabrics and issued Purchas Orders using SAP based systems

 Coordinated with suppliers from various countries regarding international shipping and delivery schedules 

 Generated fabric test report based on client specifications and standards

 Facilitated the payment for Payment Requests and Debit Notes

 Maintained several bulk fabric charts needed for production scheduling

College Bachelor's Degree in Computer Science/Information Technology

Skills

Organizing - I have extensive experience in sorting files, creating schedules, meetings and activities. This was honed during my tenure in the retail industry where I compiled different documents needed, set-up schedules for client ingress and egress as well as setting up meetings and activities between the company and the clients.

Communication - This is part and parcel of everyday transactions. I know how to communicate to people ranging from rank and file to upper management.

Time Management - I always meet agreed deadlines since I know how and what to prioritize and how much time I should allocate to each task.

Research - I do diligent research on various topics to better understand how things work and their relation to other systems.

Tools

 MS Office Suite

Outlook

Word

Excel

PowerPoint

Access

Publisher

 Google Workspace (G Suite)

Docs

Sheets

Slide

Form

Calendar

Gmail

G Meet

G Drive

 Other Communication Platforms

Zoom

Skype

Telegram

Viber

Facebook/Messenger

Instagram

Tweeter