Tshepiso Mahlaula

TSHEPISO MAHLAULA Motivated and result-driven with lots of passion for work, very responsible, dedicated and proactive. I pay full attention to detail and am seeking full-time employment where my skills can be utilized and where I can grow professionally. Work History 2021-11 Current Customer Service Representative REMOTE Provided technical support for clients on various company products - Handling numerous calls daily with duties including signing up new Address customers, retrieving customer data, etc Bela-Bela, LP, 0480 Able to persuade cancelling customers to stay with the company Answered constant flow of customer calls with 2021-10 Current Contact Phone - minimal wait times. E-mail Offered advice and assistance to customers, - paying attention to special needs or wants. om Virtual Assistant Freelancing, Remote Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information. Conferred with customers by telephone, chat or email to provide information. Answered and screened calls to provide information, schedule appointments and take detailed messages. LinkedIn https://www.linkedin.com /in/tshepiso-mahlaula-7b75 Twitter https://www.linkedin.com /in/tshepiso-mahlaula-7b75 Skills Microsoft office Monitored emails, organized inbox, and Advanced prioritized messages for supervisor. Uploaded files for team use on Google Suite and SharePoint- Call Center Sales Agent Numix Pty Ltd Opened new accounts and documented personal, demographic, and payment Adaptability Advanced Money handling abilities Advanced information in system. Sales expertise Made average number of +150 outbound and Advanced inbound calls per day. Documented customer interactions and transactions, maintaining accurate records of all Cold Calling dealings. Educated customers on product and service benefits, explaining features and answering questions. Advanced Customer relations and communications Debt collection Advanced Appointment setting- Legal Secretary Mokgobu Attorneys, Bela-Bela Prepared legal correspondence and wrote Scheduling and calendar management Advanced professional letters for legal assistants and Sorting and labeling and attorneys. email management Arranged for delivery of legal correspondence to clients, witnesses, and court officials. Filed documents with courts on behalf of attorney. Created, indexed, and maintained client binders. Developed and maintained filing and retrieval systems. Organized files for court proceedings. Answered and directed calls using multi-line switchboard. Education- National N Diploma: Public Relations Central Technical College - Pretoria 2012-01 - High School Diploma 2014-01 Tshwane College High School - Pretoria Certifications 2020-06 The fundamentals of digital Marketing Advanced