I am a CLIENT SUCCESS MANAGER and Business Analyst at Aquarious Technology. I may come to you as a hyper communicative individual but as Aquarious Technology we firmly believe “COMMUNICATION IS KEY” to a happy client. My natural strengths are my ability to identify and diagnose problems. Most importantly, I pride myself on influencing others to work towards a common goal and make them feel engaged and vested in the project’s success.
CAREER OBJECTIVE
I have been working in client acquisition, account management and business analysis for about 9 YEARS, and I specialize in helping companies develop, monitor, and improve business systems and processes through software solutions. In the last 9 years, I have helped more than 150 clients in 9 different industries transforming their traditional processes and ensuring more than 3X returns on their investment by recommending proper web, commerce and mobility solutions.
My objective is to continue excelling as a business analyst while adding value to my clients during various phases of software projects.
SUMMARY OF EXPERIENCE
• Overall experience of 11 years in IT
• Expert in Business Analysis – handling of requirements and documentation
• Expert in Client Communication
• Expert Project Manager with Scrum
• Very good knowledge of Process and Workflow building and visualization via UML modeling
• Deep knowledge in different industries like; Mobile applications, eCommerce.
SKILLS
✅ Communication: I speak fluently English. Time for response to clients is a
maximum of 6 hours.
✅ Technical Skills: PHP, CMSs (Magneto, Drupal, WordPress, Joomla, Shopify,
OpenCart, etc.), leading Open Source Frameworks (CakePHP, Zend,
CodeIgniter, Laravel, Symfony), Mobile applications - both native (iOS and
Android) and cross-platform (Flutter)
✅ Business Analysis - Specialist in Software Documentation (SRS, Use Cases,
User stories, Functional Descriptions )
✅ Tools & Systems - MS Project, Jira, Confluence, Redmine, UML, MS Stack,MS Visio, Balsamiq, Invision, Zeplin, Basecamp, Trello.
✅ Management tools: Jira, Trello, Asana, ClickUp, Airtable, GitLab
✅ Availability: 20-40 hours per week
✅ Communication tools: Hangout, Skype, Slack, Zoom