Uboho Akpanitiat

AKPANITIAT UBOHO AU CUSTOMER SERVICE EXPERT/ COMMUNICATOR | 1, KEHINDE ADEYEMI STREET, AYO BUS-STOP, AGRIC-IKORODU, LAGOS STATE. OBJECTIVE • EXPERIENCE Dynamic and excellent communicator, ready to use my exceptional interpersonal and communication skills to resolve client issues with empathy and care. EXECUTIVE ASSISTANT • BEEPMAGNET GROUP • FEBRUARY 2021 TILL DATE. • • • • • • PROFILE ▪ • • A Positive, Proactive and Enthusiastic Individual Who Would Want to Be a Part of a Successful and Productive Team. A Team Player with Excellent Interpersonal and Communication Skills, Even Under Significant Pressure and Possesses a Strong Ability to Perform Effectively. Enhance Team Performance and Maximize Customer Satisfaction by Strategically Managing Calls and Implementing Process Improvement. • Provision of Administrative Assistance such as writing, editing and sending emails, drafting memos, and preparing communication on the executive’s behalf. Maintaining comprehensive and accurate records Performing minor accounting duties. Scheduling meeting, and sending reminders. Answering phone calls, and responding to emails in a professional manner. Welcoming visitors and identifying the purpose of their visit before directing them to the appropriate department. Managing the executive’s calendar, including making appointments and prioritizing the most sensitive matter. TRAVEL CONSULTANT/ RESERVATIONIST • HAMPTONS TRAVELS AND TOURS • 2019 – 2020 • • • • • Book travel itinerary and accommodation Give professional travel advice Research travel options Respond to inquiries Inform client about travel policies -,- ubohoakpanitiat@gmail .com EMAIL TWITTER HANDLE TELEPHONE LINKEDIN URL AU AKPANITIAT UBOHO CUSTOMER SERVICE EXPERT/ COMMUNICATOR | 1, KEHINDE ADEYEMI STREET, AYO BUS-STOP, AGRIC-IKORODU, LAGOS STATE. VISA PROCESSING OFFICER • SHUKRAN TRAVELS • 2018 – 2019 SKILLS • • • • • • • • • • • • Microsoft and Google Suite Proficiency Time Management Skills Problem Solving Skills Project Management Skills Emotional Intelligence Strong Communication Skill Writing skills Creativity and resourcefulness Management Skills Customer Service Skills Excellent Interpersonal Skills Attention To Details • • • Process Dubai visa Negotiate price and ensure smooth process of visa Record keeping CUSTOMER SERVICE EXECUTIVE • INTERGUIDE AIR SERVICES • 2017 – 2018 • • • • Respond to inquiries Inform client about travel policies Answer calls and respond to email professionally Redirect calls and emails to appropriate department IKEDC AGENT • MKARS SERVICES • 2014 -2017 • Collect, Process, and Record client's bills and help make payments. • • Send monthly reports. Check and balance. -,- ubohoakpanitiat@gmail .com 2 AU AKPANITIAT UBOHO CUSTOMER SERVICE EXPERT/ COMMUNICATOR | 1, KEHINDE ADEYEMI STREET, AYO BUS-STOP, AGRIC-IKORODU, LAGOS STATE. EDUCATION BSC. MASS COMMUNICATION • 2022 • BESTOWER INTERNATIONAL UNIVERSITY COMPUTER RESERVATION SYSTEM • 2018 • SABRE TRAINING CUSTOMER SERVICE MANAGEMENT AND AIRLINE TICKETING AND RESERVATION • 2017 • UNIVERSAL SCHOOL OF AVIATION (U.S.A) SENIOR SCHOOL CERTIFICATE EXAMINATION• 2012 • FLY HIGH COLLEGE REFEREES Available on request. -,- ubohoakpanitiat@gmail .com 3