Speaking - Talking to others to convey information effectively Persuasion - Persuading others to change their minds or behavior Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Service Orientation - Actively looking for ways to help people. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Negotiation - Bringing others together and trying to reconcile differences. Coordination - Adjusting actions in relation to others' actions. Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.