NWIYI UJUNWA COLLETE
Beside D-Division Police Station, Tudun Amba, Lafia, Nasarawa, Nigeria.
Postal Code: 950101 || Tel: -
Email:-LinkedIn Profile URL: https://www.linkedin.com/in/nwiyi-ujunwa-collete-0361b4225
PROFESSIONAL SUMMARY
A motivated and highly creative Personal Assistant with a background in data entry, financial management, customer support, business and administrative support, skilled at performing personal services to organizational leadership, including screening and answering phone calls, letters, and emails, and an expert in managing schedules, running errands, setting up meetings, conferences, travel, data entry and taking notes at meetings, with strong academic abilities, interpersonal skills, Certificates/training in customer relationship management, professional training in IT support and offering four (4) years of related experience and demonstrated expertise in coordinating schedules, supplies, and team members, Seeking to leverage my experience to grow in a role as deemed fit in your organization.
SKILLS
Ability to manage time effectively to complete a given task quickly and consistently exceed targets.
Well organized, ability to stay focused on different tasks and keep deadlines
Good communication skills both oral and written
Very flexible and have the ability to adapt to changing work conditions
Trustworthy and reliable, very attentive to details.
Ability to build great rapport with teams to increase performance
TECHNICAL SKILLS
Excellent knowledge of a variety of Google Apps including Gmail, Calendar, YouTube, Goggle form, Google slides, Google sheets, Google Docs, Google meet, Google Hangouts, and Maps
Strong knowledge in the use of tools such as Slack, Trello, Monday.com, Trackify, Google Drive, Dropbox, Onedrive and Freshdesk, Zapier, Skype, Hubspot, Zendesk, Zoom, and Intercom.
Strong Microsoft Office skills like Microsoft Word, Microsoft Excel, PowerPoint, Outlook, and Notebook.
Basic knowledge of a few programming languages including HTML and CSS
WORK EXPERIENCE
Virtual Assistant January 2019- December 2021
General Hospital, Anambra, Nigeria.
Serve as a Virtual Assistant. Assist medical consultants in ensuring optimal patient care and smooth daily office operations. Duties:
Efficient handling of administrative duties (such as answering phones, scheduling appointments, maintaining medical records, processing patients, billing, and keeping accurate records of patient's contact details, and medical history) that allowed doctors and nursing staff to focus on the health concerns of their patients.
Efficiently took patient medical histories and vital signs.
Helped implement practice’s quality assurance and control program.
Reacted calmly and effectively in emergencies, and added the personal, caring touch that immediately put patients at ease.
Reviewed patients’ medical history, and current medications
Carried out accurate diagnoses by asking patients correct questions.
Analyzed diagnostic test results and explained them accurately to the patients
Personal Assistant June 2016- October 2018
Immam Farm, Anambra, Nigeria.
Responsibilities:
Managed the manager's email: handled basic questions and compiled lists for management review.
Filtered incoming phone calls and emails daily.
Screened incoming calls and visitors to avoid unnecessary work interruptions.
Scheduled business, personal, and weekend events according to departmental needs and personal requests
Organized travel arrangements to different parts of the world
Managed a very active calendar of appointments by planning, coordinating, and aligning schedules to respect managers' needs.
Scheduled meetings and appointments and took notes and wrote minutes during meetings.
Managed efficient filing systems by quickly storing and retrieving business records.
Conducted online research for various purposes
Key Achievements: Achieved maximum organizational management, met client’s expectations and helped employees with their administrative queries.
Data Entry Clerk January 2015 – January 2016
Heartland Alliance, Nasarawa, Nigeria.
Responsibilities:
Created comprehensive Excel spreadsheets based on large data sets.
Entered data by inputting alphabetic and numeric information using established procedures.
Transferred data from hard copy formats into computer files and database systems.
Maintained confidential data concerning employees and health care information in compliance with HIPAA standards.
Used database information to produce weekly reports.
Provided consistent, reliable information to customers and team members.
Key Achievements:
Reduced record pulling by 70% by converting all paper records into electronic form
Successfully converted an existing data entry system into a more advanced version, without affecting daily work processes
Cashier January 2014 - March 2015
Vinna Investment, Nasarawa, Nigeria.
Responsibilities:
Effectively handled cash, counted the money, and balanced transactions at the beginning and end of the shift.
Processed cash register transactions, inputted product costs, and gave back change.
Effectively collected payment for customer purchases and accurate documentation.
Operated POS cash registers and counted monies received accurately.
Answered questions regarding special and seasonal products.
Prompt response to customer's needs efficiently and accurately service thereby increasing customer satisfaction ratings.
Adhered to cash handling policies and procedures.
Key Achievements:
Provided the highest level of fun and friendly customer service, which increased the client base by 30%
Kept checkout procedures quick and accurate
Customer Service Representative January 2013 – January 2014
Ta’al Model Suites, Nasarawa, Nigeria.
Responsibilities:
Provided solutions, recommendations, and replacements with empathy and positive feedback.
Documented and classified member issues to implement proper service and solutions. Supported customer’s questions and complaints by listening attentively, gathering data, analyzing needs, evaluating possible resolutions, and implementing the best solutions
Conducted follow-up calls at customer locations.
Exceeded requirements and deadlines when providing products and services to customers.
Delivered excellent customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
Handled and attended to over 100 customer inquiries through email, phone, in person, and fax daily.
Prepared order sheets and sent out invoices and statements for payments due.
Opened and closed accounts and processed applications.
Resolved customer inquiries, complaints, and issues and used problem-solving techniques to provide solutions.
Key Achievements:
Customer service NPS score rose 5% monthly and an increased customer retention rate.
EDUCATIONAL QUALIFICATIONS AND CERTIFICATIONS
Accounting Hub Data Entry Academy Certificate of Course Attendance (2022)
Customer Service Foundations Certificate from the National Association of State Boards of Accountancy (NASBA) sponsored by CPE, USA. (2021)
Customer Service: Problem Solving and Troubleshooting Certificate from the National Association of State Boards of Accountancy (NASBA) sponsored by
CPE, USA. (2021)
Ahmadu Bello University, Zaria, Kaduna State (2016 – 2017)
Professional Diploma in Education (PDE)
Nnamdi Azikiwe University, Awka, Anambra State (2011 – 2015)
Bachelor of Science (B.Sc.) in Botany
HOBBIES AND INTERESTS
I enjoy reading creative articles and non-fiction books, building computer networks, solving puzzles, and socializing with family and friends.
