Knowledgeable and dedicated customer service professional with extensive experience in outsourcing and offshoring. Solid team player with an outgoing, positive demeanor and proven skills in establishing client rapport. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses. I am committed to maintaining professional associations to increase profitability and drive business results.