Umer Inamdar

UMER INAMDAR Career Objective Contact Focused professional with experience and a proven knowledge of customer needs assessment and customer satisfaction. Aiming to leverage my skills to be successful in your company. --,lane no 18 near Babajan chowk,Camp-411001 Pune, Maharashtra, 411001 Education Additional Skills NOW R OSJ E E W A DI A C OL L E GE pune, maharashtra B.A. Arts Candidate (Expected graduation Mar 2021) Customer service HSC- MAHATMA GANDHI VIDYALAYA,MANCHAR Communication. Time management Active Listening Computer Skills Licenses and Certifications Frank nn Diploma in Aviation,Hospitality and Travel Management- Certi ed in Amadeus Certi ed in Swim and Survival Pune, Maharashtra SSC- MAHATMA GANDHI VIDYALAYA,MANCHAR Professional Experience Aug 2019 – Dec 2020 C U STOM E R SE R VI C E E XE C U TI VE OF A I R - I NDI A PR OC E SS IGT, pune, Maharashtra Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers. Make and con rm reservations for transportation and accommodations, using telephones, faxes, mail, and computers. Prepare customer invoices and accept payment. Answer inquiries regarding information such as schedules, accommodations, procedures, and policies. Assemble and issue required documentation, such as tickets, travel insurance policies, and itineraries. Determine whether space is available on travel dates requested by customers, assigning requested spaces when available. Maintain computerized inventories of available passenger space and provide information on space reserved or available. Announce arrival and departure information, using public address systems. Trace lost, delayed, or misdirected baggage for customers. I hereby declare that all the information mentioned in my resume is true and correct to my knowledge and Place: Pune Date: Signature : Name :