Vaishnavi Murti

Vaishnavi Murti SUMMARY SUMMARY Management graduate skilled at HR management, recruiting, onboarding, training, employee support, feedback & mentoring. Adept at handling recruitment processes - from organizing recruitment drives to handling group tasks & personal interviews. Proficient in inducting new employees into the organization via induction training & other onboarding activities as part of strengthening the organizational culture and fostering cordial --15F C sector Kolar Road Bhopal employee-employer relations. EXPERIENCE Job Title SKILLS Operations Management Recruitment & On-boarding AMAZON.IN AMAZON CUSTOMER SERVICE ● Answered customer telephone calls promptly to avoid on-hold wait times. ● Cultivated customer loyalty, promoted repeat customers and improved sales. ● Responded to customer requests for products, services and company information. ● Collected customer feedback and made process changes to exceed customer satisfaction goals. ● ● Requirement Analysis Beginners Excel Skill Digital Marketing Communication Skills •Outgoing, Friendly personality, Problem Solver, good communication. •Computer literate- Power point, Google Sheet , Data entry, bringers Excel, Microsoft office, Content writing, Offered advice and assistance to customers, paying attention to •Team worker special needs or wants. •Customer Service Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes. ● Answered constant flow of customer calls with minimal wait times. ● Recommended products to customers, thoroughly explaining details RUN BHOPAL RUN ● Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events. ● Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions. ● Developed and maintained courteous and effective working relationships. LANGUAGES ENGLISH AND HINDI School Name, Location — Degree 2016 VINDHYACHAL ACADEMY 10 Standard CGPA 6.6 2018 VINDHYACHAL ACADEMY 12 Standard Percentage Percentage 68.60