PROFESSIONAL SUMMARY
17+ years of experience working as a Business Analyst. Strong experience in use case development, GAP
analysis, user stories, change management, business process analysis, Waterfall and Agile methodology, process
design and re-engineering. Strong understanding of the Software Development Life Cycle (SDLC), scheduling,
leading and documenting requirements gathering workshops. Strong advocate for the business stakeholders.
Excellent analytical and elicitation skills for identifying and documenting the As-Is and To-Be process flows,
business requirements, business rules, functional and non-functional requirements and system requirements.
17+ years of IT experience in which extensively worked as Business Analyst on Client/Server and Web based applications.
Expertise in Project Design, leading Requirements Gathering workshops with business stakeholders, Development, and Quality Assurance Analysts and documenting functional, non-functional, technical, and reporting requirements and business rules.
8+ years working on projects that utilize Agile methodology.
Strong experience writing user stories, creating product Backlogs and tracking.
Prepare User Requirement Specifications (URS)
Perform Process Mapping and Redesign.
Responsible for requirements analysis and preparing Use Cases/User Stories.
Prepare Data Flow Diagrams - Use Case, Object and Sequence Diagrams.
Work as a liaison between the business stakeholders and Development team to gather and communicate requirements.
Identify and document critical requirements through analysis of the department’s workflow and information flow.
Perform knowledge transfer and support Development and the Quality Assurance teams.
Experience conducting Joint Application Development (JAD) sessions and interviews, written correspondence, project status reports, oral presentations and emails.
Support User Acceptance Testing, resolving issues and acquiring customer sign-off.
Strong experience with Rational Requisite Pro, Quality center, Jira, Version One, and solid knowledge of Salesforce.
EDUCATION
MBA, International Business GITAM Institute of Foreign Trade, Visakhapatnam (in academic collaboration with Indian Institute of Foreign Trade), New Delhi)
Bachelor of Commerce (Computers), Sri Krishna Devaraya University, Anantapur, India
Higher Diploma in Software Engineering, Aptech Computer Education, Kurnool, India
PROFESSIONAL EXPERIENCE
Department of Commerce, State of Ohio (Contracting through DTI)Jul 2018 – Feb 19
Sr. Business Analyst
Participated in the building of Medical Marijuana Control Program (MMCP) Licensing system using Salesforce CRM as a platform
Conducted requirement gathering sessions with the business stakeholders to define the scope of the system
Identified the users of the licensing system along with their roles and the tasks
Built elaborate process flows using visio to document the overall system flow using BPMN
Conducted white boarding sessions to understand the detailed business and system requirements
Documented the requirements in the form of system specification detailing wireframes, functional requirements, business rules, error messages and system limitations
Acquired sign offs of all the deliverables from the project stakeholders
Participated in Joint Architecture and Design workshops with the architects and tech leads to translate the requirements into system design
Drafted extensive and detailed user guides and also conducted user trainings as a part of UAT
Introduced best practices with great results
BMW Financial Services (Contracting through DTI)Aug 17 - Jun 18
Sr. Business Analyst
Worked on the integration of a 3rd party software which the dealerships use with the Seibel CRM that BMW uses to manage its customers and prospects
Scheduled and lead the requirements discussions on the various touch points that the two systems were going to have
Charted out the process flows showing the happy path and exception paths for each interaction
Conducted detailed design workshops to understand the information passing from each transaction along the response
Built a interface specification document detailing the data elements along with the source of information
Documented features, epics and story cards in JIRA
Documented detailed requirements in confluence
Worked with scrum master to manage the product backlog and participated in sprint planning, retro, daily status meetings
Nationwide Insurance (Contracting through DTI)Jan 16 - Jul 17
Sr. Business Analyst
Worked on a package implementation of Guidewire software to replace an existing core insurance application
Worked with business stakeholders to understand the functional requirements for the various insurance products
Conducted detailed feasibility analysis to see how requirements can be met using the Out of the box (OOTB) functionality of Guidewire
Built extensive process maps detailing the high level and low level documents to document the flows using BPMN in visio
Documented the requirements using epics and story cards in Gherkin format
Conducted entry and exit amigo sessions to make sure the developers and testers understood the requirements
Detailed the requirements using IBM Rational Composer, IBM Rational Team Concert, HP ALM, Visio
During the UAT phase actively worked in Defect Triage, prioritization, analysis and status reporting
Participated in Stand up, Backlog grooming, Planning, retro, Show & Tell meetings
Mentored junior business analysts
Documented knowledge transfer documents
State Auto Insurance (Contracting through DSIG)Dec 14 – Jan 16
Sr. Business Analyst
Worked on Business process definition using BPMN
Worked on context diagrams
Worked with Business sponsors in various work streams to build consensus
Worked on use cases
Worked on activity diagrams
Worked on IBM BlueworksLive, Version One, Jira, Visio
Worked in agile environment
Huntington Bank (for DSIG, Inc.) June 2014 – December 2014
Sr. Business Analyst
Managed and led a short-term project to redesign the existing Retail Banking application to improve usability with an improved look and feel and navigation, and additional functionality
Scheduled, led, and elicitated requirements from business stakeholders in the Sales and Marketing Teams, in an Agile environment.
Presented and reviewed requirements with the Development team and supported the design and programming phase by acting as a liaison between Development and the business users.
Developed the Project and Release Plans.
Conducted entry and exit amigo sessions.
Partiicpated in sprint planning, sprint retro, sprint reviews, daily scrum and backlog grooming sessions.
Responsible for communicating daily and weekly status to the business stakeholders and project leadership.
Organized product demonstrations to the Sales, Marketing and Management Teams.
Worked the business stakeholders to define user training needs; created user Training Manuals.
The Hartford (Contracting through Wipro Technologies)Jul 11 – Jul 12
Business Analyst
Managing a team of Business Analysts
Prioritizing the business needs of the customer while balancing the capacity available
Estimating efforts and allocating tasks to resources
Serving as a single point of contact for all BA interactions
Tracking the progress of tasks while providing ongoing status updates
Monitoring the health of the engagement with the client
Drafting elaborate KT documents to document knowledge
On boarding new resources and conducting KT sessions
Documenting the system requirements, use cases
Nationwide Insurance (Contracting through Wipro Technologies)Oct 06 – Jun 11
Business Analyst
Study the current state of the processes. Prepare the AS-IS process map and the TO-BE scenario.
Interacting with the client for requirement gathering, designing and reporting.
Bridging the gap in domain understanding between the client and technical team. Coordinating with the stakeholders to translate the business requirements into actual project plan.
Creating Detailed Requirement Design Documents
Creating Use Cases, User Interface Designs, Report Specifications, Print Specifications and System-to-System Interfaces.
Data Element Mapping and creating of Business Rules.
Erie Insurance (Contracting through Kanbay)May 05 – Oct 06
Business Analyst
The Hartford (Contracting through Cognizant Technology Solutions)Dec 03 – May 05
Business Analyst
ICICI Infotech and Apex TechnologiesJan 01 – Nov 03
Business Analyst
