- Reply rate:
- -
- Availability:
- Hourly ($/hour)
- Age:
- 28 years old
- Location:
- Legazpi, Albay, Philippines
- Experience:
- 1 year
Vanessa
Jacob
Virtual Assistant
CAREER HISTORY
CONTACT
Dec 2018 - June 2022
Sutherland Global - Legazpi City
Zone 3 Banquerohan Legazpi City 4500
Customer Service Specialist
-
Assisted the client's customers to find a
resolution to their queries while providing a
great customer experience by means of
either phone, chat or email.
June 2017 - Oct 2017
SPI Global -Laguna City
Chat Support Moderator
Multitasked while getting questions answered
in a clear and concise manner. researching,
troubleshooting, and working through several
problems simultaneously thru chat
ACADEMIC BACKGROUND
Bachelor in Elementary Education
Bicol University | SY 2012 - 2016
Secondary Education
Banquerohan High School | SY 2008 - 2012
CERTIFICATIONS
Virtual Assistant & Social Media
Marketing Course
Freelance Academy
Xero & Quickbooks Certified
Aze Vector Global
Board Passer l Licensed Teacher
Professional Regulation Commission
-
www.linkedin.com/in/vanessa-alegre-jacob
jacobcreatives.wixsite.com/portfolio
SKILLS
Website Creation
Computer Proficient
Data Entry CRM / Salesforce Proficient
Email / Calendar Management
Lead Generation / Mining
Creative Design
Quickbooks / Xero Certified
Customer Service
CHARACTER REFERENCES
Nathaniel Israel Defeo Mallorca Hilton
Advisory Board | Sutherland Global
-
Jeneth Lazarte
Supervisor | Sutherland Global
-
Annalisa Tiama
Colleague| Sutherland Global
-
