Venus Manalo

Providing excellent customer service for almost a decade now to US and Australian customers. I was trained in the BPO industry in the Philippines.

During my previous role as Customer Service Representative, I was in charge of answering inquiries, be it over the phone or thru chat, and also responding thru email about customer's concerns about our product. I take pride in conducting myself in a professional manner when representing a company and by providing excellent customer service.

Being a customer service involves taking care of our clients, giving them a proper and prompt reply, and exceed their expectations. It's always fulfilling to know that the customer is happy with how the conversation went and is satisfied with the outcome providing positive feedback.

Following are my expertise:

Customer Service :

• Chat and Email support

• Inbound and Outbound Call Handling

• Answering product inquiries

Administrative Work:

• Proficiency in Microsoft Office and Google Docs

• Data Entry

CRM:

• Salesforce

• ZenDesk

• Freshdesk

Data Entry:

• Google Docs

• Google Sheets

• Microsoft Word

• Microsoft Excel

• PDF Forms