VERNA A. DEL ROSARIO
Contact Number:-
Email Address:-
Recent Working Experience:
January 2021 – Present
Freelance Virtual Assistant
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Assist Business Owners and CEO’s with their day to day activities so they can focus more
on decision making, perform various administrative tasks, including email management
and engagement, schedule meetings and make travel arrangements
management of Social Media accounts including schedule posting, engagement and
appointment setting
create social media posts using CANVA app.
April 2018 – Dec 2020
Teledirect Philippines Inc.
Customer Service Representative
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Key Accounts: Apple.com (Electronics), Airbnb.com (Travel and Accommodation),
Booking.com (Travel) and Walmart.com (Retail)
Responsible for providing Quality Customer services and solutions for clients based in the
United States for Walmart.com and International clients for Apple.com, Airbnb.com and
Booking.com.
Consistently meeting the goals of the Account’s metrics on a monthly basis
UAE Working Experience:
Pioneers of Experts Engineering Consultancy LLC
March 2010 to June 2017
Site Document Controller/ Administrator
Site Assignment: Dubai Aviation Engineering Projects (DAEP-DWC)
-Receives and registers client provided document for detail engineering or construction engineering
project, including in-house generated document.
- Controls issuance of document numbers, including maintenance of proper document registers for
detail engineering or construction engineering project.
- Maintains specifically assigned project database/s.
- Ensures proper document classification, sorting, filing and proper archiving.
- Reviews completeness of documentation and prepares document transmittal.
- Performs document quality check in accordance to Company engineering document control
procedures.
- Performs file backup to ensure proper storage and archiving of electronic registers. - Prepares
engineering project reports, as may be required.
Philippine Working Experience:
24/7 Customer Philippines Inc.
June 2009 to May 2010
*Technical Service Representative (TSR)
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Key Account: Time Warner Brothers
Responsible for providing Quality Technical Internet services and solutions for clients
based in the United States.
Consistently meeting the goals of the Account’s metrics on a monthly basis.
Teletech Customer Care Management Phils. Inc.
Level 2, Robinson’s Place,
Ortigas Avenue Extension, Cainta, Rizal
March 2006 to May 2008
*Technical Service Representative (TSR)
Key Account: AT&T
E-Pacific Global Inc.
17th floor Orient Square Bldg., Emerald Avenue,
Ortigas Center, Pasig City
January 2004 to March 2006
*Customer Service Representative (CSR)
Key Account: Washington Mutual and Capital One Bank
Guess Jeans Philippines Inc.
17th floor Ruffles Bldg.
Solaris St. Ayala Center, Makati City
*Store Manager
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Responsible for monitoring sales for the store and managerial tasks for the store
operations.
Responsible for bookkeeping and auditing the day by day sales of the boutique.
Maintaining the store welfare and maintaining boutique staff behavior and etiquettes
Keeping good business relations with store clients and maintaining good marketing
attitudes with store clients.
Tenure: June 1997 – December 2000 -
Education:
College: Philippine School of Business Administration QC
Course: Business Administration, major in Management
